topic Re: We need an 'advanced search screen' in Feedback

We need an 'advanced search screen'

Hein van den Heuvel — Sat, 09 Jul 2011 15:31:59 GMT

Please folks, take a look around at other forums/support-sites past and present. "turn on suggestions" !

You can NOT satisfy all search needs with one dinky entry fields and a drop box which is NOT honored.

What we need is either, or both

Escape sequences in the entry, like +subject:xxx or +board:itrc-288 (OpenVMS) +since:<date> -author:hein
Multi field entry form with options like

board
subject
content
attachement
date range

And if i look for something in a board, and it can not be found, just tell me.

Don't 'help' me by expanding the range

I'm a big boy, i can wipe my own behind.

Cheers,

Hein

Re: We need an 'advanced search screen'

Dennis Handly — Sat, 09 Jul 2011 20:55:36 GMT

There is an advanced search, you first have to click on the "Go".

The unfortunate thing about the above "Go" link, I can't right or middle click on it so I lose the page I'm on.

Re: We need an 'advanced search screen'

Hein van den Heuvel — Sun, 10 Jul 2011 15:07:01 GMT

Thanks Dennis, I see it now, and it is in the help.

I guess I thought the screen after the 'go' button already was the advanced search

The real way to get to the advanced search did not stand out enough for me.

(what does 'go' even mean? It is not going to what I typed. Why not call it 'search...')

The 'by location' on advanced search looks good, but that is a post-filter right?

Seems that would cause a lot of avoidable work, so I would prefer to stick it on the search.

'By date' it a bit silly with these arbitrary chunks of time (microsoft compatible?)

Why not allow for a real date entry... on the search, but as filter if need be.

I would like a 'subject', but realize subject wording is not very reliable.

And I would welcome an 'old itrc topic number' field of course.

Yeah, the web search engines like Bing and Google will eventually map to the new stuff,

but there are hardcoded links in the old topics.

An automated mapping would be better, but an explicit search option would be welcome.

( side thought: Is there a place/opportunity for explicit, exposed, topic numbers in the new forums?

Some UID if it is not too crazy long?)

Re: We need an 'advanced search screen'

Dennis Handly — Mon, 11 Jul 2011 13:17:05 GMT

>Some UID if it is not too crazy long?

http://h30499.www3.hp.com/t5/Community-Feedback-Suggestions/We-need-an-advanced-search-screen/m-p/4819977/message-uid/4819977#U4819977

It might be that 4819977 above but you need the whole path.

No kudos to go with the SOLVED! icon?

Re: We need an 'advanced search screen'

Hein van den Heuvel — Mon, 11 Jul 2011 14:57:09 GMT

Dennis, fishing>> No kudos to go with the SOLVED! icon?

Just applying the old ITRC rule... If it is not an answer you like, even though correct, assign 0 or 1 point :-)

Just kidding. Done.

Kudo's really should be implied with a 'solved' marker huh?

Cheers mate,

Hein

Re: We need an 'advanced search screen'

Pete Randall — Mon, 11 Jul 2011 15:53:38 GMT

I see begging for points has survived the translation from old ITRC to new HPSC!!

:smileyhappy:

Re: We need an 'advanced search screen'

Dennis Handly — Mon, 11 Jul 2011 18:34:39 GMT

>I see begging for points has survived the translation from old ITRC to new HPSC!!

I have to make up for my 10,000s of lost ... points. :-)

Re: We need an 'advanced search screen'

Pete Randall — Mon, 11 Jul 2011 16:03:43 GMT

Too true, Dennis.

I do have to agree with Hein's assertion that "solved" should imply a kudo.

Re: We need an 'advanced search screen'

Torsten. — Wed, 13 Jul 2011 10:32:07 GMT

The search still needs improvement.

I was looking for an old thread, found it in google, opened it in google cache, copied an exact phrase, searched this phrase in the advanced search here and it was still too hard to find!

The topic was

http://h30499.www3.hp.com/t5/Your-Questions-Regarding-ITRC/an-excellent-resource-replaced-by-worst-docs-hp-com-vs-BSC/m-p/4824161#M3813

by the way.

Re: We need an 'advanced search screen'

Kevin_Paul — Wed, 13 Jul 2011 13:43:24 GMT

Torsten - what was the phrase you selected from that thread that still made it hard to find the thread? I searched for a portion of the title and the thread was the first result in the "suggestions" list - but of course the title is more heavily weighted when running a search - so I'd be interested to duplicate your results and pass along feedback to the search team if necessary.

Hopefully everyone notices the "Go" link has been replaced with a highlighted "Search" link, and we've added a bit of text to the search box to make it's purpose more obvious.

Re: We need an 'advanced search screen'

Torsten. — Wed, 13 Jul 2011 14:40:56 GMT

I searched for "docs.hp.com vs.bsc" - no hits, no suggestions even as exact phrase.

0 - 0 of 0 discussions

Re: We need an 'advanced search screen'

James R. Ferguson — Wed, 13 Jul 2011 14:52:33 GMT

@Pete Randall wrote:

I do have to agree with Hein's assertion that "solved" should imply a kudo.

The current marking seems wrong. It appears that the author can mark *his/her* post as "solved" with no attribution to the actual reply that solved the post! At least that's the behavior I have seen. One example is this one from today:

http://h30499.www3.hp.com/t5/Languages-and-Scripting/calculating-variables-with-decimals/m-p/4824241

[ Expose *who* applied the Kudo(s) to see what I'm saying. ]

Regards!

...JRF...

Re: We need an 'advanced search screen'

Torsten. — Wed, 13 Jul 2011 15:09:19 GMT

... and the page of topics still lists this topic with Kudos = 0 , even if there are Kudos assigned!

currently at:

http://h30499.www3.hp.com/t5/forums/recentpostspage/category-id/itrc-117/post-type/thread

Re: We need an 'advanced search screen'

Kevin_Paul — Wed, 13 Jul 2011 15:22:24 GMT

@Torsten. wrote:

I searched for "docs.hp.com vs.bsc" - no hits, no suggestions even as exact phrase.

0 - 0 of 0 discussions

Try putting a space between vs. and bsc - I was able to find the thread when I searched for docs.hp.com vs. bsc

Also - make sure you change the drop-down to "Community" - if it's defaulting to "Category" or "Board", it's going to restrict your results to the area of the community you run that search from.

Re: We need an 'advanced search screen'

Kevin_Paul — Wed, 13 Jul 2011 15:45:08 GMT

@James R. Ferguson wrote:

@Pete Randall wrote:

I do have to agree with Hein's assertion that "solved" should imply a kudo.

The current marking seems wrong. It appears that the author can mark *his/her* post as "solved" with no attribution to the actual reply that solved the post! At least that's the behavior I have seen. One example is this one from today:

http://h30499.www3.hp.com/t5/Languages-and-Scripting/calculating-variables-with-decimals/m-p/4824241

[ Expose *who* applied the Kudo(s) to see what I'm saying. ]

Regards!

...JRF...

Looks like an opportunity for better descriptions of kudos vs. accepted solutions - which I will try to get done and posted in the Tips & Tricks area soon.

The short answer is Kudos and Accepted Solutions are two different things (although in regards to the ITRC migration, they have something in common - more on that in a minute).

Kudos can be awarded to any post, by anyone, with two conditions:

You didn't author the post yourself
You haven't already awarded that post with a kudo

The kudo star then numerically indicates how many people have indicated that the post was good/helpful.

Accepted Solutions can be marked by the person who started the thread (asked the question), or by an admin or moderator. Currently, a thread can only have one "Accepted Solution". The idea here is that the post tagged this way is *the* answer to the original question that was being asked.

So what's happened in this case is lawrenzo marked his reply to the thread as the solution (see the green checkmark next to the title of his response), rather than one of the replies provided to him.

But providing a kudo does not trigger the Accepted Solution flag, or vise-versa.

Now for the ITRC content that was migrated, we wanted to retain the "bunny" concept (where a post had received a reply that was awarded 8, 9, or 10 points), *and* offer a "points to kudos" situation, so newly migrated users would have equitable amounts of recognition associated with their account when compared with people who had already been participating in this community.

So for each migrated thread - the first post in the thread that had 8+ points became tagged as the Accepted Solution (due to the old ITRC rank of 8-10 points indicating the post had resolved the problem). And at the same time, for each post that was awarded with 8+ points (regardless of if it was the first, second, or last post with 8+ points), that author was awarded a kudo.

Hope that helps a bit - I guess it wasn't a "short answer" after all - but perhaps it will clear up the confusion.

Re: We need an 'advanced search screen'

Kevin_Paul — Wed, 13 Jul 2011 15:46:50 GMT

@Torsten. wrote:

... and the page of topics still lists this topic with Kudos = 0 , even if there are Kudos assigned!

currently at:

http://h30499.www3.hp.com/t5/forums/recentpostspage/category-id/itrc-117/post-type/thread

Torsten - which thread showing on that list as 0 kudos has some assigned? That sounds like a bug/error, but I need to have an example...

Re: We need an 'advanced search screen'

Pete Randall — Wed, 13 Jul 2011 15:52:54 GMT

> But providing a kudo does not trigger the Accepted Solution flag, or vise-versa.

Right, a kudo should not equal a Solution but you're dead wrong about vice-versa: a solution should absolutely imply a kudo, unless it's the author marking his own post as a solution (and maybe even then except for the mis-use that would engender).

Re: We need an 'advanced search screen'

Torsten. — Wed, 13 Jul 2011 15:52:27 GMT

this one:

http://h30499.www3.hp.com/t5/Languages-and-Scripting/calculating-variables-with-decimals/m-p/4824241

Re: We need an 'advanced search screen'

Kevin_Paul — Wed, 13 Jul 2011 15:55:34 GMT

@Pete Randall wrote:

> But providing a kudo does not trigger the Accepted Solution flag, or vise-versa.

Right, a kudo should not equal a Solution but you're dead wrong about vice-versa: a solution should absolutely imply a kudo, unless it's the author marking his own post as a solution (and maybe even then except for the mis-use that would engender).

Pete - that's' a fair point. Currently, it requires the person marking the post as the solution to also click on the kudo star - but perhaps there's a way we can have that be automated anytime a solution is selected. I've captured that and will see what can be done.

Re: We need an 'advanced search screen'

Kevin_Paul — Wed, 13 Jul 2011 16:00:05 GMT

@Torsten. wrote:
this one:

http://h30499.www3.hp.com/t5/Languages-and-Scripting/calculating-variables-with-decimals/m-p/4824241

OK I see what's happening - the "Kudos" column is reflecting the amount of kudos the first post in the thread has received, not the sum of the kudos the entire thread has received.