topic Re: Forum availability and performance topic in Feedback

Forum availability and performance topic

Dennis Handly — Mon, 18 Jul 2011 16:40:15 GMT

I've been getting terrible forum performance for the last 45 minutes.

I get the infamous: Your request is currently being processed...

And connection reset browser messages.

And I lost a reply.

Re: Forum availability and performance topic

James R. Ferguson — Mon, 18 Jul 2011 17:36:35 GMT

Hi Dennis:

I've had similar problems during the last few weeks. Intermittant, yes; and thankfully short-lived. However, I thought that problems like this wouldn't be an issue. After all, this was a disease long suffered by the good old, defunct ITRC Forums which *had* to be "improved". So much for the new HPSC.

Regards!

...JRF...

Re: Forum availability and performance topic

TomSmith — Mon, 18 Jul 2011 18:03:19 GMT

And just think of all of the spam we were missing with the "old" forum.

Re: Forum availability and performance topic

Dennis Handly — Sat, 06 Aug 2011 12:22:36 GMT

>Intermittent, yes; and thankfully short-lived.

Right. Most of my performance issues were due to firefox browser issues taking 1 to 2 Gb of VM and then slowing to a crawl until I restarted it. This may be due to the fancy-smancy new forum pages, not because I went to 5.0?

>So much for the new HPSC.

There is no connection between the new HPSC and Enterprise Business Community | HP Online Forum.

I assume different servers, software and support people. (And excuses. ;-)

Re: Forum availability and performance topic

Dennis Handly — Mon, 18 Jul 2011 18:32:44 GMT

>just think of all of the spam we were missing with the "old" forum.

Intentional spam or the new fancy avatars/emoticons, wasted white space, etc?

I had to rigorously hunt down spam on the ITRC. In the new forum it is easy for anyone to do.

Re: Forum availability and performance topic

Kevin_Paul — Mon, 18 Jul 2011 19:22:45 GMT

We did have an issue this morning with site performance due to indexing the community content for hp.com. We're working to make sure that this type of work is done in off-hours in the future, so hopefully that will put a quick end to the performance issues. But please let me know if you see it again, and exactly what time of the day it was occurring.

Re: Forum availability and performance topic

Dennis Handly — Wed, 27 Jul 2011 20:30:37 GMT

In case you never go to the main EBC forum page: http://h30499.www3.hp.com/

Important Notice

Due to updates and scheduled maintenance, the Enterprise Business Community will be available for reading only from Thursday, July 28, 2011, 11:00 pm GMT / 5:00 pm EDT / 2:00 pm PDT until after Noon (most North American time zones) on Friday, July 29, 2011.

During this time, members will not be able to reply or comment on posts, or begin new ones. At the conclusion of these scheduled maintenance periods, you will be able to post normally.

Unfortunately it doesn't help that the starting time for UTC doesn't match the times in EDT and PDT. :-(

1400 PDT == 1700 EDT == 2100 UTC == 9 pm UTC

Any reason why the ending time isn't specific?

Why not say the service man will be there in the three hour window from 1200 EDT to 1200 PDT? :-)

Or spell it: afternoon sometime, whenever ...

Re: Forum availability and performance topic

V. Nyga — Thu, 28 Jul 2011 09:06:24 GMT

Dennis - thanks for that!

Any reason why it will happen mostly at this Friday - Sysadmin Day(!) ?

Re: Forum availability and performance topic

Kevin_Paul — Thu, 28 Jul 2011 14:41:36 GMT

We'll get that time issue updated this morning - thanks for noticing and pointing out the inconsistency.

Re: Forum availability and performance topic

Warren_Admin — Thu, 28 Jul 2011 15:30:32 GMT

Thank you for catching our GMT error. The times were copied from a spreadsheet that obviously needs to be retired -- immediately.

The ending time is expressed as "after Noon" because the time to completion for the maintenance being performed can be partially dependent on internet traffic and performance.

Re: Forum availability and performance topic

Dennis Handly — Sat, 06 Aug 2011 12:26:12 GMT

>can be partially dependent on internet traffic

Hopefully you meant intranet traffic? ;-)

Re: Forum availability and performance topic

Dennis Handly — Sun, 07 Aug 2011 11:04:09 GMT

These old SSC categories didn't get their GMT times updated, nor did the notice get removed after the maintenance was done:

http://h30499.www3.hp.com/t5/Integrated-Archive-Platform/ct-p/sws-IAP

http://h30499.www3.hp.com/t5/Data-Protection/ct-p/sws-DP

http://h30499.www3.hp.com/t5/Records-Management-TRIM/ct-p/sws-RM

http://h30499.www3.hp.com/t5/Records-Management-TRIM-Support/ct-p/sws-RM_Supp

Re: Forum availability and performance topic

Dennis Handly — Fri, 26 Aug 2011 12:10:17 GMT

Right now most of my firefox tabs are spinning on this message:

Transferring data from tags.bluekai.com...

I can of course Stop them.

(Unless this is how I can stop HP Passport from expiring my session? ;-)

Re: Forum availability and performance topic

Pete Randall — Fri, 26 Aug 2011 12:02:12 GMT

Interesting, Dennis, because mine do not exhibit that particular behaviour. I click, it goes, no "spinning". FF 6.0 on Winblows XP.

Re: Forum availability and performance topic

Dennis Handly — Fri, 26 Aug 2011 12:20:58 GMT

>because mine do not exhibit that particular behaviour.

Yes, it just started.

Oh boy:

http://www.bluekai.com/registry/

>it hasn't started HERE. ;^)

Perhaps your computer is too fast for you to see it? :-)

Re: Forum availability and performance topic

Pete Randall — Fri, 26 Aug 2011 12:16:24 GMT

Yeah, that''s what I'm saying: it hasn't started HERE. ;^)

Re: Forum availability and performance topic

Dennis Handly — Mon, 29 Aug 2011 07:38:30 GMT

I restarted my browser and it's gone.

It was back again late Aug 28.

Re: Forum availability and performance topic

Dennis Handly — Mon, 29 Aug 2011 07:37:26 GMT

>Most of my performance issues were due to firefox browser issues taking 1 to 2 Gb of VM and then slowing to a crawl

This appears to be a memory leak in the "It's All Text!" add-on that was fixed recently.

Re: Forum availability and performance topic

Dennis Handly — Thu, 20 Oct 2011 09:02:23 GMT

I've been getting terrible forum performance for the last 30 minutes.

I get the infamous: Your request is currently being processed...

Re: Forum availability and performance topic

Stephan. — Thu, 20 Oct 2011 09:04:06 GMT

Same here ... but more like the last 1hour ... and ongoing.

I'm also missing the overview of my postings on my 'user page'