topic Re: How to reclaim my old user? in Feedback

How to reclaim my old user?

JamesLeatherma2 — Thu, 06 Sep 2012 23:04:39 GMT

Yes, I am me. But I am also me: http://h30499.www3.hp.com/t5/user/v1/viewprofilepage/user-id/1103247

Does anyone know how to recover the login credentials for an old user?

Re: How to reclaim my old user?

Dennis Handly — Fri, 07 Sep 2012 03:49:13 GMT

Do you have any idea about the old HP Passport ID or mail?

Re: How to reclaim my old user?

JamesLeatherma2 — Fri, 07 Sep 2012 22:12:14 GMT

This was waaaay before HP Passport, and several jobs ago.

Re: How to reclaim my old user?

Dennis Handly — Sat, 08 Sep 2012 04:52:18 GMT

>This was waaaay before HP Passport

You may want to look at this pre-migration topic to see if it helps:

http://h30499.www3.hp.com/t5/Your-Questions-Regarding-ITRC/Important-information-about-the-upcoming-HP-Passport/m-p/4761542

You may have to ask a moderator to see if they can help.

Re: How to reclaim my old user?

JamesLeatherman — Mon, 10 Sep 2012 16:44:33 GMT

OK, now I am the THIRD iteration of JamesLeatherman, and I have ZERO posts.

http://h30499.www3.hp.com/t5/user/viewprofilepage/user-id/1348405

Re: How to reclaim my old user?

James Leatherman — Wed, 12 Sep 2012 14:16:18 GMT

Success! I am now me!

Thanks very much.

Re: How to reclaim my old user?

JamesLeatherman — Tue, 06 Nov 2012 22:07:23 GMT

AHHH!! What happened?

I lost my identity as my legacy user, and now I am back as a new user with only this one message topic!

Is this because I changed my email address in my profile?

This is horrible!

Re: How to reclaim my old user?

James Leatherman — Tue, 06 Nov 2012 22:10:24 GMT

...And now I am me again.

WHAT>THE>HELL...

Re: How to reclaim my old user?

Dennis Handly — Wed, 07 Nov 2012 04:13:19 GMT

Your older name doesn't have a space in it. ??

Re: How to reclaim my old user?

sekar sundaram — Thu, 08 Nov 2012 23:05:46 GMT

Hi Moderators and Admins....

Please help me as well....

inventsekar_1

http://h30499.www3.hp.com/t5/user/viewprofilepage/user-id/1041938

it was me, at 2005, during my first job with HP i had that profile. i was an active member, you can see 508 posts and 82 kudos...good, isnt...(if you need any proof, you can check that users posts and you will see only HPUX and HPOV posts)

My present id is sekar sundaram

http://h30499.www3.hp.com/t5/user/viewprofilepage/user-id/608691

i am active with this profile from 2008 (i think i left HP at that time only and my previous id inventsekar_1 had the email my hp.com email id, i think that is why i registered a new user)

if you please merge these two profiles, it will be very helpful for a "7year old" member of the great ITRC

Re: How to reclaim my old user?

Dennis Handly — Fri, 09 Nov 2012 04:15:14 GMT

>if you please merge these two profiles

I don't think it is possible to merge profiles.

Re: How to reclaim my old user?

sekar sundaram — Fri, 09 Nov 2012 07:04:57 GMT

>> I don't think it is possible to merge profiles.

by merge, i meant, the old inventsekar profile's number of posts and kudoes should be added to my present sekar sundaram profile.

i thought that is what happened in this request from this user...

Re: How to reclaim my old user?

Dennis Handly — Fri, 09 Nov 2012 07:57:13 GMT

>by merge, I meant, the old inventsekar profile's number of posts and kudos should be added to my present sekar sundaram profile.

Yes, that's what "merge" means to me too but it isn't available.

The only "merge" that was done was between the BCS and ITRC forums, if you set things up properly.

>I thought that is what happened in this request from this user.

No, this user didn't want the new IDs, just to use the old. The two new ones had 8 + 2 posts.

The old had 448.

And I'm not sure if James solved it by himself?

Re: How to reclaim my old user?

Warren_Admin — Thu, 06 Dec 2012 22:18:13 GMT

Dennis is correct. The only time when it is possible to merge two accounts on our platform is during a migration. And as the pre-migration posts on the ITRC stated, the accounts to be merged had to have the same email address. The migration engine compared all of the email addresses and merged those accounts sharing identical addresses. This took care of people who had, for example, lost their credentials and could not recover them for one reason or another. Once the migrations were completed, we do not have the ability to merge accounts.

In the case where a member has two accounts and can access both (i.e., they are tied to different HP Passport accounts), it's best to simply choose one and use it, and let the other one rest. Since we can't merge them, there is little else we can do. If on the other hand, only one account is available (tied to a Passport account), it is possible to transfer the association with the Passport account to the currently unavailable Community account. This is something Kevin_Paul or I have to do, and we have done this for a significant number of members.

Re: How to reclaim my old user?

JamesLeatherman — Fri, 05 Apr 2013 17:30:16 GMT

Apparently, it UNsolved itself for me. Now I am a visitor again.

Re: How to reclaim my old user?

James Leatherman — Fri, 05 Apr 2013 17:33:47 GMT

Ah, but wait! I log out and log back in, and voila!

Seriously?

Re: How to reclaim my old user?

crackers2 — Thu, 11 Apr 2013 20:13:10 GMT

Talk about a mess!!

The board has changed since my last visit on 2/15/13 @1:39pm.

1st I couldn't log in with my name & password so created new pw, couldn't do that either, said that name was already taken! So changed name also. Then when I thought I'd found the right place to post, got told that either name or pw was incorrect!! So had to go another route: forgot name & finally got recognized. What the heck is going on here?!

I'm about to go buy a different brand of All-In-One just so I don't have to put up with this c#%*.

I do not like this change, sure didn't have these problems with old board.

By the way, this whole process has robbed me of precious time that was needed else where.

Re: How to reclaim my old user?

JamesLeatherman — Mon, 20 May 2013 22:35:14 GMT

Jesus Christ, AGAIN???

Re: How to reclaim my old user?

JamesLeatherman — Thu, 13 Jun 2013 22:04:19 GMT

This should not be this difficult.

My real user is http://h30499.www3.hp.com/t5/user/viewprofilepage/user-id/1103247

This duplicate user is http://h30499.www3.hp.com/t5/user/viewprofilepage/user-id/1348405

How about we delete my duplicate user?