topic Re: Feedback on new site in Feedback

Feedback on new site

Brian Phipps — Mon, 27 Jun 2011 08:55:21 GMT

It's painfully slow and I can't find documents that google can locate.

Re: Feedback on new site

Aissa — Mon, 27 Jun 2011 09:33:38 GMT

Same,

Like spock and now ITRC, why HP is transforming easy and working things to things that nobody can use ..............

I think only the guy who develop that can work with it !!!!!

Re: Feedback on new site

Karma nothing else — Mon, 27 Jun 2011 09:59:14 GMT

I am looking for information, which was easily found with those pages before, e.g..::

site:forums11.itrc.hp.com data protector Please add some new disk space to this library

2 hits

On this new pages, I am struggling. Nothing to find ;-(

Re: Feedback on new site

Brian Phipps — Mon, 27 Jun 2011 11:14:14 GMT

I'm having to resort to pages cached by google, because I can't locate the document on this site.

Another succesful upgrade !!!!!

Re: Feedback on new site

2r_arne — Mon, 27 Jun 2011 11:25:28 GMT

Who got some jerk headed web designer into this old and well functioning Technical forum...????

Just a lot of extra crap which slow down the sharing of knowledge.

This is purely made for marketing and sales so that more commercials can steal space of the screen and make it more confusing to find what you really search for.

The value for HP have been that the Community contributes with knowledge and as such strengthen their market position. Suddenly some Public Relation guys have got their hands into this which previously was a genuine initiative from the masses - and wrapped it into their marketing :(

GOOD TECHNICAL ADVISE DO NOT NEED MARKETING !!!!

The rumours about ITRC as a splendid place of getting help have been sufficient for decades.

This is simply screwing up the site.

Do you really think that life is getting easier with graphical smileys ?

Re: Feedback on new site

Stephan_ — Mon, 27 Jun 2011 11:32:02 GMT

@karma nothing else wrote:
I am looking for information, which was easily found with those pages before, e.g..::
site:forums11.itrc.hp.com data protector Please add some new disk space to this library

2 hits

On this new pages, I am struggling. Nothing to find ;-(

Try to give it a chance and don't compare apple and oranges.

You use the advanced search on google with the site: keyword - this would be here switching to the forum you want to search (in your case Data Protector), then enter your search phrase as a phrase in the top right box using " " and here we go:

http://h30499.www3.hp.com/t5/forums/searchpage/tab/message?filter=location&location=Board%3Aitrc-251&q=%22Please+add+some+new+disk+space+to+this+library%EF%BB%BF%22

2 Hits

Are these the one you were looking for?

We all just need to learn a little bit and accept some changes.

hth

Stephan

Re: Feedback on new site

Mohamed Amine — Mon, 27 Jun 2011 12:14:38 GMT

How about old links for which I forgot the keywords. I received a link yesterday, it's not working now : how can I get the new link ?
Google + ITRC was a wonderful combination. Now the whole job has to be done again.

Re: Feedback on new site

Stephan_ — Mon, 27 Jun 2011 12:31:18 GMT

Hi Mohamed,

perhaps we can try it together if you share the link and the topic what should be behind.

I will be happy to give give it a try.

Best,

Stephan

Re: Feedback on new site

James R. Ferguson — Mon, 27 Jun 2011 13:15:32 GMT

Hi:

Drop the glitzy, animated icons! I won't linger long on a post or a site that is supposed to be dedicated to professional discourse but is littered with animation, and marketing.

Re: Feedback on new site

Hein van den Heuvel — Thu, 30 Jun 2011 14:51:37 GMT

My first usage confirms what the sneak previews suggested.

Mostly mediocre management pleasing nonsense.

WAY too much whitespace, WAY too little meat on on any given page.

Folks, It is about the CONTENT not about the window dressing.

Way too much scrolling down and back over to get to the meat.

Can we PLEASE start with getting rid of the 645x136 pixel 'Join the Conversation' nonsense?

With the trimming that seems to take half the page on a (nowadays sadly common) 1366x768 laptop screen.

How is that helping anyone?

The only button I need is the 'View All' in the "RECENT TOPICS", but that's at the very bottom.

And once you pick a topic the 'next' will stay in the category for the topic, not in the 'view all' list :-(.

Maybe it is just me, but I am category agnostic, even OS agnostics to some extent.

Once I am in 'HPUX' I want to see all new HPUX no matter what flavor.

Once I put my OpenVMS hat back on, I want to see all its topics.

The 'view all' comes close to that, but it does not 'stick'. :-(.

Also to be removed, the the near-empty repeat category line.

The final category is on the navigation line already. We can read.

Solved posted are very interesting... but only at the end of a specific search IMHO.

In general the 'Solved' post should be WAY down at the bottom, if it has value at all.

It is utterly useless on the 'Community Home' and next level down.

At those levels thinks are way to wide/broad to expect any entry in 'solved' to be of interested to a random passer by. But I'm sure it pleases the managers that paid the designers.

Cheers,

Hein

Re: Feedback on new site

TomSmith — Thu, 30 Jun 2011 16:14:46 GMT

I have to say I agree with most of the comments above. The ITRC forums was one of the best forums I have used, this was due mainly to its ease of use and a no nonsense framework. I could care less about fancy emoticons and avatars and the rest of the marketing BS.

Are you listening HP?

Dump the glitz and glitter and bring back the old simpler forum.

Re: Feedback on new site

owenwu — Thu, 30 Jun 2011 16:41:00 GMT

slow, confusion, where is itrc.hp.com?

Re: Feedback on new site

Kevin_Paul — Thu, 30 Jun 2011 16:58:22 GMT

I appreciate that not everyone finds avatars and emoticons interesting/useful - but they're both a part of this community platform, and I guess my best suggestion would be "if you don't want/need them, don't use them".

But if we were to simply "go back" to the old ITRC forums platform, you would lose not only avatars and emoticons, but:

Enhanced posting capabilities, including:

Better formatting options, using the "insert code", "paste from Word", bolding, underlining, bullets, numbered lists, insert images, etc.
Built in spell-check
Macros for often repeated content (click a button instead of typing in the same thing over and over)
A preview feature that doesn't lose your content if you want to back up and make changes (unless you remembered to copy/paste it)
Quote a previous reply

RSS notifications at a category, board, or topic level (in addition to email based subscriptions)

A more stable platform that won't render the forums incorrectly or not send out email subscriptions every other week

Private messages between users (without having to expose email addresses)

Community-wide messaging features

One single sign-on (HP Passport) that's now useful across almost all of hp.com (rather than having multiple sign-ons for different forums, one for support contracts, etc.)

A platform where we can make on-going updates/changes and add new features (some pretty exciting stuff coming in the coming weeks and months that I wish I could say more about, but you'll have to stay tuned) - this was not possible with the ITRC forums.

If you still feel like you've lost more than you gained, I guess I'm not likely to change your opinion - but for everyone who can adjust to the transition and hang in there, I don't think you're going to be disappointed.

Re: Feedback on new site

Kevin_Paul — Thu, 30 Jun 2011 16:54:56 GMT

@owenwu wrote:

slow, confusion, where is itrc.hp.com?

The ITRC has been replaced by the new HP Support Center

- please see this "getting started" area of the help page: http://h20565.www2.hp.com/portal/site/hpsc/template.PUBLIC_SPF_GLOBAL_HELP/?ac.admitted=1309452858429.876444892.492883150#start

Re: Feedback on new site

Hein van den Heuvel — Thu, 30 Jun 2011 17:57:29 GMT

>> One single sign-on (HP Passport)

Not for me. Please explain how I can sign in once and for all.
I am now facing multiple sign-ons per day albeit to 1 place
Whereas with the ITRC forum I could stay logged in for months.
I don't think I will bother to hit 'Kudo' often if I have to login, no matter how simple my Chrome browser makes that.
fwiw,
Hein

Re: Feedback on new site

Kevin_Paul — Thu, 30 Jun 2011 18:28:03 GMT

@Hein van den Heuvel wrote:

Whereas with the ITRC forum I could stay logged in for months.

@new hp.com security standards require an auto log-off @ 60 minutes of inactivity - but I will submit your feedback to the appropriate team as a concern.

Re: Feedback on new site

Hein van den Heuvel — Thu, 30 Jun 2011 19:20:07 GMT

"New hp.com security standards require an auto log-off @ 60 minutes of inactivity "
Another gesture to appease clueless management.
How is it more secure _for HP_ to close 'my' session after an hour?
If there is security involved it is 'my' security at risk of someone using my credentials right, but that is my problem.
I would prefer no 'help' from HP with that, I can mind my own business and suggest HP does the same.
I personally find it more of a risk to log in frequently than to leave several open sessions well protected behind a lock screen in a locked office.
HP has no business trying to be the judge of that.
5 minutes unattended at an airport or coffee shop 'can you watch my stuff while I use the restroom' surely is more risky than a year long logged in from my desktop.
The 1 hour inactivity is not going to fix that.
In fact, what problem will it fix? Kindly explain.

Bah!
If Google/Gmail, Hotmail, Facebook, Yahoo and such can leave their users logged in with far more and far more personal data at risk then HP can assume that 'risk'. Again, as you submit th feedback, please aks them to explain to me what the risk is FOR HP, by having my session open for an hour versus 1 minute versus 1 week (or so).

Cheers,
Hein

Re: Feedback on new site

TomSmith — Thu, 30 Jun 2011 19:37:40 GMT

Kevin,

As far as what we have "lost" and "gained", from my perspective, all of the gains have contributed to the loss. The old forums were a simple, professional, no-nonsense place to lookup and contribute techical information. All of the new features you mentioned are more noise than signal in my opinion. I suspect that most of the exciting new features you keep alluding to will most likely be more noise than signal as well.

This is just my opinion, which seems to be falling on mostly deaf ears. I want the simplicity and professionalism of the old site back. There had to be some way of upgrading without making this site look like Facebook or any of the other social network cesspools.

The ITRC forum was an important place to me, and many others. I used it on a daily basis and it had helped me do my job more effectively. I am sad to say HP missed this mark on what made the forums great.

Re: Feedback on new site

Peter Marko — Fri, 01 Jul 2011 06:41:54 GMT

Hi Kevin, I'm wondering who asked for all those new features because based on the reactions here and also on ITRC as it was still running it's not as welcome as you probably hoped. With the introduction of private messaging you can expect (at least I do) some of the questions to bypass the main forums.
And something could be done with the forums thread list - on ITRC everything was focused on the thread subject, now the author column is wider than the subject one - I have noticed a change on that (wrapping, ...) but still it is being trucated.

My main worry is - as I already mentioned in other thread - that not all the posts from ITRC were migrated. I'm missing 2 threads I started and until now 3 threads I participated in.

BTW I don't know how and why I gained a "founder" ranking this night ... this just won't help to cease my dissapointment ;)

Re: Feedback on new site

hphwstel — Fri, 01 Jul 2011 08:05:13 GMT

I for my part like the new site, superficially at least.

I have been using ITRC for quite some time and I found it plain compared to the possibilities of our time.

We will see, what this new design brings, it is still young, so I try to give it a chance.

The forum lives from qualified participants. If the ITRC community doesn't execpt it, it is dead as it was before (the forum has existed some time now and I never found anything of value here so I switched to ITRC again)

I just hope, HP understands that and takes the complaints seriously.

What I miss is:

- certain highly specialized categories like HPSIM, or Scripting

- drop down box for my products

I am still getting started, so this list is far from complete.