topic Old ITRC profile in Feedback

Old ITRC profile

ChrisLawrence — Mon, 27 Jun 2011 13:51:58 GMT

Hi all,

i am sure this question has already been asked but I couldnt see it by scanning over the posts ......

Did I loose my profile and information from the account I had on the ITRC form 2004?

I've not been on for a while so a little behind.

Thanks

Chris

Re: Old ITRC profile

Kevin_Paul — Mon, 27 Jun 2011 15:17:42 GMT

Chris - there was a migration process posted in the ITRC forums over the last few months that involved making sure you had an HP Passport account that had the same email address associated with it as your ITRC forums profile.

What was your old ITRC screen name? If we can locate the migrated account, we'll see what we can do for you...

Re: Old ITRC profile

ChrisLawrence — Mon, 27 Jun 2011 15:58:38 GMT

Ok thanks and I've missed the updates or not logged on for a while so no problem if it cant me moved across but appreiate the effort :)

screen name was lawrenzo

id was br755333

Thanks

Chris

Re: Old ITRC profile

Kevin_Paul — Mon, 27 Jun 2011 16:34:48 GMT

Chris - we'll get your HP Passport account associated with your legacy profile that contains all of your past contributions - please allow for a day or two for completion.

Re: Old ITRC profile

Leon_Van_Dongen — Tue, 28 Jun 2011 08:24:25 GMT

I'm having issues too. I'm now Leon Van Dongen_2, instead of Leon Van Dongen on the old board. I can't see the email address field in my Profile on this new site. How do I get this fixed if indeed it is broken? It's all so confusing trying to navigate this site.

Re: Old ITRC profile

ChrisLawrence — Tue, 28 Jun 2011 10:53:30 GMT

smashing - thanks a bunch .....

I like the new site btw ....

Re: Old ITRC profile

Kevin_Paul — Tue, 28 Jun 2011 15:26:49 GMT

@Leon Van Dongen_2 wrote:

I'm having issues too. I'm now Leon Van Dongen_2, instead of Leon Van Dongen on the old board. I can't see the email address field in my Profile on this new site. How do I get this fixed if indeed it is broken? It's all so confusing trying to navigate this site.

Leon - I'll send you a private message regarding your issue - click the envelope icon in the top-right portion of the screen.

Re: Old ITRC profile

pgwglass — Thu, 30 Jun 2011 15:07:10 GMT

hi Kevin,

looks like I have same prob,

ITRC ID :- pgwglass (WW238717) --> I have linked my support aggrement in the profile.

But now it is not showing with my passport id ( bhavin.desai ).

My Email id is bdesai@pgwglass.com , can you do needful.

Thanks

Bhavin Desai

Re: Old ITRC profile

Kevin_Paul — Thu, 30 Jun 2011 15:46:35 GMT

Bhavin - are you saying you're missing some forum posts from the ITRC forums (if that's the case, do you know what your screen name (not login name) was in the ITRC forums?), or that after running the HP Support Center migration wizard, now you can't find support agreements (and in that case, you'll want to log a ticket @ http://h20566.www2.hp.com/portal/site/hpsc/public/help/contactHP/questions)

Re: Old ITRC profile

Gordon40 — Tue, 05 Jul 2011 15:57:41 GMT

I'm having the same problem. Compounded by the fact that I haven't been here for a while, and the email address registered to my old ITRC account may not be current.

My old User ID was BR822220 and my current email address is (email removed by admin) (The previous one was virginmedia).

Please can someone help?

Thanks

Re: Old ITRC profile

Kevin_Paul — Tue, 05 Jul 2011 15:56:39 GMT

Gordon - you should be all set now. Also, I have edited your post to remove your email address...

Re: Old ITRC profile

Gordon Morrison — Fri, 18 Nov 2011 10:34:10 GMT

Thanks Kevin

Please Help...Having poblem with Old ITRC profile

sallen56 — Thu, 01 Dec 2011 03:29:23 GMT

I have not accessed the Web-site for over 3 years, but my current company would like a record of what I have taken in the past in HP Training.
Looking for Web-site to find info on and How to access my past training.

Thanks Shawn Allen

Also Have a new email address

Sallen56@aol.com
Shawn Allen
Bordentown NJ 08505
User ID Shawn.Allen
Student ID 00011371930
Tec. Id SK6382

Old Danka ID 5849800001

Re: Please Help...Having poblem with Old ITRC profile

Kevin_Paul — Thu, 01 Dec 2011 15:23:27 GMT

Shawn - there are a few different training/education areas on hp.com. I'm not directly involved with any of them, but maybe these links will help get you started?

http://www.hp.com/education/?jumpid=hpr_r1002_usen

http://h20546.www2.hp.com/eshop/

Re: Having problem with old training profile

Dennis Handly — Mon, 05 Dec 2011 20:11:37 GMT

>Looking for Web-site to find info on and how to access my past training.

This forum may help:

http://h30499.www3.hp.com/t5/HP-ExpertONE-Forum/bd-p/hp-expert-one-forum

The "forgot my ID" sends the wrong userid

Nick Bishop (Kiwi) — Fri, 27 Jan 2012 03:07:43 GMT

I had a problem trying to log into the forums after the migration.There is some history to this, as follows:

During the days of the ITRC, I created my account with userid=nick4mony. But at some stage, it gave me the userid=WW112831. Afterwards I found that sometimes it would accept only the first one, and sometimes only the second one (both having the same password).

But over time I found that the ITRC almost always wanted the second userid=WW112831.

But after the migration, I could not log in under that userid, so I clicked on the "Forgot my ID link" and followed the instructions. I duly got an email containing

ITRC User ID's associated with the email address: <bla>:

WW112831,

which is what I had been using, but it won't accept that login. But I more recently found that it does accept 'nick4mony'.

I've solved the problem, but it is disturbing that things don't work as they should.

Nick.

Re: The "forgot my ID" sends the wrong userid

Dennis Handly — Fri, 27 Jan 2012 03:52:39 GMT

>WW112831, which is what I had been using, but it won't accept that login. But I more recently found that it does accept 'nick4mony'.

I had an ID with CA*. And a different one for HP Passport but with a same email. After the migration, it only used the HP Passport ID. Is this what happened for you?