topic IE BROWSE window is empty in Feedback

BROWSE window is empty

Eino V — Thu, 27 May 2010 17:11:15 GMT

I am using IE8. When I go to te web page: http://h30499.www3.hp.com/hpeb/?category.id=business-support

the BROWSE window is empty. There is only the title BROWSE. I am using Vista ultimate 64-bit OS and the IE8 is 32-bit version and language in use is Finnish. The situation is same with 64-bit IE8.

With firefox I can see the following list in the window:

Re: BROWSE window is empty

Kevin_Paul — Thu, 27 May 2010 19:17:29 GMT

Eino - if you navigate to http://h30499.www3.hp.com/, is the "Browse" window also empty there, or is this only happening at the Business Support Forums level?

Thanks for letting us know about this - we'll be looking into it!

Re: BROWSE window is empty

Eino V — Thu, 27 May 2010 21:29:44 GMT

Hi The BROWSE window is OK on web page http://h30499.www3.hp.com/. Also all links in the BROWSE window of Business Support Forums level are working OK, if I copy them from firefox to IE8. The problem is only on this http://h30499.www3.hp.com/hpeb/?category.id=business-support web page. Thanks for your reply! Eino

Re: BROWSE window is empty

kalervok — Fri, 28 May 2010 09:19:29 GMT

I have the same problem.

Re: BROWSE window is empty

Eino V — Sun, 30 May 2010 14:56:09 GMT

I tried my notebook and all works OK, also this link with empty BROWSE window. The OS is Win XP Home and it uses also IE8. The resolution is of course different, it is 1280x800, while it is 1920x1200 in the other computers.

Edit: IE8 seems to be in compatibility mode in Windows XP home, because the mode is not possible to be selected.

Eino

Re: BROWSE window is empty

Kevin_Paul — Fri, 28 May 2010 15:32:42 GMT

Can those of you having this problem let me know what happens when you put IE8 into "Compatibility Mode"?

It should then display the categories within the "Browse" window/pane, but I'd like to verify...

Re: BROWSE window is empty

Eino V — Fri, 28 May 2010 16:10:47 GMT

Hi Kevin_Paul

The list of links can be seen in the window, when IE8 is in "Compatibility mode". You are right about that. The list vanishes again if I take the "Compatibility mode" off. It is odd, that this prolem is only in this one link.

Eino

Re: BROWSE window is empty

Chris H — Fri, 28 May 2010 16:59:16 GMT

I hit the same problem this morning but didn't see this post, so created a new post (http://h30499.www3.hp.com/t5/Business-Support-Forums/BROWSE-panel-blank-rather-than-showing-categories/m-p/1153511), but not in the "Feedback and Suggestions" board.

Re: BROWSE window is empty

Eino V — Fri, 28 May 2010 17:38:15 GMT

Hi Chris

Thanks for your information! I was already wondering if this is only a Finnish problem.

Eino

Re: BROWSE window is empty

Cheryl G. — Mon, 31 May 2010 02:21:45 GMT

I have the same problem, running Windows 7 Pro 32 bit, if I turn off compatibilty mode. Oddly the next section under Browse section shows up_ Solved Posts.

IE BROWSE window is empty

Carl Hennig_1 — Sun, 06 Jun 2010 23:04:01 GMT

The Browse window when viewed in IE 8 is empty in both x86 and x64 versions.

Switching to Compatibility mode shows the contents of the Browse window.

Adding HP.com to the compatibility list fixes the problem in IE8 x86 and x64 for future visits.

Re: IE BROWSE window is empty

Kevin_Paul — Tue, 08 Jun 2010 20:26:47 GMT

We're still looking into what's causing this, and hope to have a solution (other than asking IE8 users to switch to compatibility view) to the problem soon.

Re: IE BROWSE window is empty

Jules — Fri, 11 Jun 2010 10:55:32 GMT

Yes, me to. Browse window is empty, but appears in compatibility mode. Win7Pro32bit, IE8.

Re: IE BROWSE window is empty

Eino V — Sun, 18 Jul 2010 16:15:57 GMT

It looks that the web page works now without compatibility mode.