topic Re: new format - more questions in Feedback

new format - more questions

Kenneth Chan_2 — Thu, 27 May 2010 16:07:18 GMT

Is there any help on what attachments are allowed?

I've discovered .jpg and .pdf work but nothing else

In the LaserJet forum, I tried to attach a file containing PJL code but couldn't manage it.

Ken

Re: new format - more questions

Chris H — Thu, 27 May 2010 16:46:11 GMT

Ken

In the past, I had similar problems attaching various print files (typical extensions .PRN or .PCL) to another forum (Experts-Exchange).

A workaround was to disguise the files by renaming them with an additional .TXT extension (.TXT being one of the acceptable file types); so, for example:

testfile.PRN

would not attach, but

testfile.PRN.TXT would.

I haven't has time to 'play', so I've no idea if this workaround will work with this new HP forum.

Chris

Re: new format - more questions

Chris H — Thu, 27 May 2010 16:58:21 GMT

Quick test to attach a standard .TXT file:

Re: new format - more questions

Chris H — Thu, 27 May 2010 16:59:04 GMT

... which didn't work, so not even ordinary .TXT files will attach!

Re: new format - more questions

Chris H — Thu, 27 May 2010 17:00:32 GMT

Try another file with .JPG extension:

Re: new format - more questions

Chris H — Thu, 27 May 2010 17:03:32 GMT

... that last one attached!

It is a .PRN file (containing PJL commands) but attached with a double extension (.PRN.JPG).

If you 'save target as' you can save the file, then rename it to remove the extra extension.

Bit of a palaver though!

Re: new format - more questions

Kevin_Paul — Thu, 27 May 2010 23:19:46 GMT

Kenneth & Chris - as this site is just coming on-line, we're still configuring a few of the specific capabilities, such as allowed file extensions for attachments. I have passed along your requests for the .txt, .pcl, .prn, and .pjl formats - we're very likely going to be able to enable those soon; I'll update this thread as I have additional information.

Re: new format - more questions

Kenneth Chan_2 — Fri, 28 May 2010 12:00:23 GMT

Chris,

Thanks for trying - I came to similar conclusions.

Kevin,

Could you also add .ps (postscript) files to the list?

regards

Ken

Re: new format - more questions

razzer — Sat, 29 May 2010 15:13:18 GMT

only thing i really have and always used for attachments was XPS format ,but now it will not attach.

Re: new format - more questions

Kevin_Paul — Tue, 08 Jun 2010 20:25:28 GMT

Sorry it's taken me a while to get back to everyone.

We have enabled the following extensions within the Business Support Forums category:

.txt

.xps

.ps

.pcl

.prn

Re: new format - more questions

Warren_Admin — Tue, 23 Nov 2010 00:02:13 GMT

The file format list seems stable now.

Re: new format - more questions

bettygoodbody — Sun, 16 Jan 2011 02:20:28 GMT

i have a question. please, i have an hp photosmart 4600 and a while back the door fell off, but i put it back on, and the printer works each time. but i had a paper jam yesterday, those happen often and i pulled out the paper and stuck the door back on again. and it works from the glass, but the computer won't print with the printer it says door open no matter what i tried. to tape it, to turn it off , unplug , etc. help!

Re: new format - more questions

Chris H — Sun, 25 Sep 2011 12:59:38 GMT

.PRN extension appears to no longer be acceptable on forums; see http://h30499.www3.hp.com/t5/Printers-LaserJet/PML-question-for-the-HP-Pros/m-p/5339747 for comments.