topic Re: error while adding device to inventory in hpe greenlake in Device Management

error while adding device to inventory in hpe greenlake

Arjitsabu — Wed, 13 Sep 2023 10:52:22 GMT

After purchasing the key, tried to add the devices to the inventory in HPE Greenlake.
At the end of adding the device, it's showing like this.
" Device(s) with Serial Number: **~~confidential info erased~~** not found ".

anyone, please help me to get rid of this issue.

Re: error while adding device to inventory in hpe greenlake

pradeep_kr — Wed, 13 Sep 2023 11:31:44 GMT

Hello Arjitsabu ,

Thank you for reaching us. Kindly use the below link to raise a case with the respective team to assist you.

https://h41390.www4.hpe.com/support/index.html?form=glsupport

Re: error while adding device to inventory in hpe greenlake

GPST — Mon, 04 Dec 2023 14:52:56 GMT

Error typically means serial number that you trying to add is unable to query in db.

Is there any other device that you facing the same issue? Pls provide us with an error screenshot.

Are you trying to add a bundle serial number?

Re: e Device(s) with Serial Number: rror while adding device to inventory in hpe greenlake

Elvinber — Fri, 14 Jun 2024 07:12:13 GMT

@pradeep_kr @GPST I have several APs that will not add in GreenLake. With the error.

Device(s) with Serial Number: (xxxxxxxxxx) not found.

Re: error while adding device to inventory in hpe greenlake

xingle — Tue, 16 Jul 2024 06:17:16 GMT

@pradeep_kr @GPST Could you tell me how to resolve this problem? Thanks a lot.