topic Re: ERROR: mapr-installer start failed: in HPE Ezmeral Software platform

ERROR: mapr-installer start failed:

BimleshKumar — Wed, 09 Oct 2024 11:28:14 GMT

Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
mapr-installer is already the newest version (1.18.0.7.202409160838).
mapr-installer-definitions is already the newest version (1.18.0.7.202409160838).
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.

...Success

Job for mapr-installer.service failed because the control process exited with error code.
See "systemctl status mapr-installer.service" and "journalctl -xeu mapr-installer.service" for details.

ERROR: mapr-installer start failed:

Re: ERROR: mapr-installer start failed:

Satish_Dhuli — Wed, 09 Oct 2024 12:53:53 GMT

Hi,

How do you install the installer packages? can you share the process which followed?

Thanks,

Satish

Re: ERROR: mapr-installer start failed:

Ashraf_KC — Thu, 10 Oct 2024 07:43:42 GMT

Did you observed any error while checking mapr-installer.service status ?

Thanks

Ashraf KC

Re: ERROR: mapr-installer start failed:

BimleshKumar — Mon, 14 Oct 2024 08:01:46 GMT

HI , I am using the script to install the Data Fabric.

/tmp/mapr-setup.sh -r https://<email>:<token>@package.ezmeral.hpe.com/releases

Re: ERROR: mapr-installer start failed:

BimleshKumar — Mon, 14 Oct 2024 11:50:51 GMT

Hi ,

While i am using the installer i am facing error on GI screen which is mentioned below .

Job for mapr-installer.service failed because the control process exited with error code.
See "systemctl status mapr-installer.service" and "journalctl -xeu mapr-installer.service" for details.

ERROR: mapr-installer start failed:

There is no log file genereted in opt/mapr/installer/logs

****************************************************

root@100:/opt/mapr/installer/logs# ls -ltr
total 4
-rw-r--r-- 1 mapr mapr 618 Oct 7 18:01 create-ssl-keys.log
root@100:/opt/mapr/installer/logs#

****************************************

journalctl -xeu mapr-installer.service details :

░░ A start job for unit mapr-installer.service has begun execution.
░░
░░ The job identifier is 73087.
Oct 14 11:23:20 100.64.172.101 systemd[881702]: mapr-installer.service: Failed to execute /opt/mapr/installer/bin/mapr-installer.sh: Permission denied
Oct 14 11:23:20 100.64.172.101 systemd[881702]: mapr-installer.service: Failed at step EXEC spawning /opt/mapr/installer/bin/mapr-installer.sh: Permission denied
░░ Subject: Process /opt/mapr/installer/bin/mapr-installer.sh could not be executed
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░
░░ The process /opt/mapr/installer/bin/mapr-installer.sh could not be executed and failed.
░░
░░ The error number returned by this process is ERRNO.
Oct 14 11:23:20 100.64.172.101 systemd[1]: mapr-installer.service: Control process exited, code=exited, status=203/EXEC
░░ Subject: Unit process exited
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░
░░ An ExecStart= process belonging to unit mapr-installer.service has exited.
░░
░░ The process' exit code is 'exited' and its exit status is 203.
Oct 14 11:23:20 100.64.172.101 systemd[1]: mapr-installer.service: Failed with result 'exit-code'.
░░ Subject: Unit failed
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support

No sure what mapr-installer.sh: Permission denied . Please help

Re: ERROR: mapr-installer start failed:

Skc_Grd — Mon, 14 Oct 2024 10:42:44 GMT

Hello,

Could you please share the error logs here.

Log files mapr-installer.log and installer-cli.log can be found at /opt/mapr/installer/logs

Thanks,

Re: ERROR: mapr-installer start failed:

BimleshKumar — Tue, 15 Oct 2024 03:05:19 GMT

@Satish_Dhuli @Skc_Grd

HI Team ,
I am not able to find any log file inside the opt/mapr/installer/logs. It is empty .Please find screen shot (Screen Shot 1) . I am using the root user to install and when I am opening " journalctl -xeu mapr-installer.service" I am seeing Permission issue not sure what permission need to give .Please help .

root@100:/opt/mapr/installer# journalctl -xeu mapr-installer.service
░░
░░ The job identifier is 69825.
Oct 14 10:47:11 100.64.172.101 systemd[873129]: mapr-installer.service: Failed to execute /opt/mapr/installer/bin/mapr-installer.sh: Permission denied
Oct 14 10:47:11 100.64.172.101 systemd[873129]: mapr-installer.service: Failed at step EXEC spawning /opt/mapr/installer/bin/mapr-installer.sh: Permission denied
░░ Subject: Process /opt/mapr/installer/bin/mapr-installer.sh could not be executed
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░
░░ The process /opt/mapr/installer/bin/mapr-installer.sh could not be executed and failed.
░░
░░ The error number returned by this process is ERRNO.
Oct 14 10:47:11 100.64.172.101 systemd[1]: mapr-installer.service: Control process exited, code=exited, status=203/EXEC
░░ Subject: Unit process exited
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░
░░ An ExecStart= process belonging to unit mapr-installer.service has exited.
░░
░░ The process' exit code is 'exited' and its exit status is 203.
Oct 14 10:47:11 100.64.172.101 systemd[1]: mapr-installer.service: Failed with result 'exit-code'.
░░ Subject: Unit failed
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░
░░ The unit mapr-installer.service has entered the 'failed' state with result 'exit-code'.
Oct 14 10:47:11 100.64.172.101 systemd[1]: Failed to start HPE Data Fabric Installer Service.
░░ Subject: A start job for unit mapr-installer.service has failed
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░
░░ A start job for unit mapr-installer.service has finished with a failure.
░░
░░ The job identifier is 69825 and the job result is failed.
Oct 14 10:47:16 100.64.172.101 systemd[1]: mapr-installer.service: Scheduled restart job, restart counter is at 3.
░░ Subject: Automatic restarting of a unit has been scheduled
░░ Defined-By: systemd
░░ Support: http://www.ubuntu.com/support
░░
░░ Automatic restarting of the unit mapr-installer.service has been scheduled, as the result for
░░ the configured Restart= setting for the unit.
Oct 14 10:47:16 100.64.172.101 systemd[1]: Stopped HPE Data Fabric Installer Service.
░░ Subject: A stop job for unit mapr-installer.service has finished
░░ Defined-By: system

(Screen Shot 1

[cid:image001.png@01DB1E55.75D1D1A0]

[cid:image002.png@01DB1E55.75D1D1A0]

Thanks,
Bimlesh Kumar
M: **~~personal info erased~~**

Re: ERROR: mapr-installer start failed:

BimleshKumar — Mon, 14 Oct 2024 11:51:37 GMT

There is no log file genereted in opt/mapr/installer/logs

****************************************************

root@100:/opt/mapr/installer/logs# ls -ltr
total 4
-rw-r--r-- 1 mapr mapr 618 Oct 7 18:01 create-ssl-keys.log
root@100:/opt/mapr/installer/logs#

****************************************

journalctl -xeu mapr-installer.service details :

No sure what mapr-installer.sh: Permission denied . Please help

Re: ERROR: mapr-installer start failed:

Chetanya — Wed, 16 Oct 2024 06:04:44 GMT

Hello,

Can you please share the permission of below paths:

/opt/mapr/installler
/opt/mapr/installer/bin/
/opt/mapr/installer/bin/mapr-installer.sh

Thanks