topic Re: cannot issue Bpia partner certificate in Other HPE Product Questions

cannot issue Bpia partner certificate

helpdeskKH — Mon, 20 Mar 2023 13:40:49 GMT

Hello,

from today we are facing issue that we are not able proceed trough issuing bpia partner certificate from page HPE Business Partner User Certificate

After putting all credentials in form and sending it we agree with all pop up window and when we confirm the last one about creating a new RSA signature key we get message that digital id is being issued...but after a minut there is error Gateway time out: the gateway did not receive a timely response from the upstream server or application.

Thank you for checking on this issue,

Have a nice day.

Re: cannot issue Bpia partner certificate

Sunitha_Mod — Tue, 21 Mar 2023 09:06:27 GMT

Hello @helpdeskKH,

Thank you for writing to us! In this case, we would recommend you contact the relationship owner, so that they can help in creating a support ticket.

Re: cannot issue Bpia partner certificate

EmiliyaSFM — Tue, 21 Nov 2023 11:30:45 GMT

Hello, I am Service Fulfillment Manager for HPE Partner Hemmersbach. The engineers can not log into some HPE systems, as they don't have BPIA Certificate. How can I fix this and where can I renew those certificates? Thank you!

Re: cannot issue Bpia partner certificate

Sunitha_Mod — Tue, 21 Nov 2023 14:27:57 GMT

Hello @EmiliyaSFM,

Thank you for writing to us! We would recommend using the Contact Us and related resources section from the below link so that the concerned team can reach out to you:

https://www.hpe.com/us/en/solutions/partners.html

PRTechPartner@hpe.com

Re: cannot issue Bpia partner certificate

EmiliyaSFM — Wed, 22 Nov 2023 07:06:27 GMT

Hello, I added PRTechPartner <prtechpartner@hpe.com> in the communication already running.

What is with this website, why is it not working? Is there another address?

HPE Business Partner User Certificate

Re: cannot issue Bpia partner certificate

Sunitha_Mod — Wed, 22 Nov 2023 07:24:24 GMT

Hello @EmiliyaSFM

You may refer to the below to raise the support ticket so that someone from the team will reach out to you:

Partner Support and Resources