CLICK… CLICK… WIZARD TO COMMUNICATING AI CHATBOT

anandtk — Wed, 25 Sep 2024 11:02:23 GMT

Traditional questionnaire wizard to Communicating AI Chatbot

This article is aimed at users who have been using traditional tools like SharePoint form, webform or surveys in which they input information and wait for delayed responses. It address those who expect a quick answer from the system or application based on the input or request they submit.

Scope

This article provides a brief overview of the latest AI Chatbot technology, which responds quickly to user requests, whether typed or spoken. User receive answers through the same mode of communication they used for input. It also highlights drawback of traditional or legacy wizards, where user used to get the delayed responses based on the pre-defined or static or template-based questions.

What is it about?

Chatbots are software applications designed to simulate human-like conversations with users through text. They use natural language processing (NLP) to understand an incoming query and respond accordingly. In contrast, traditional wizards or FAQs are rule-based and static, meaning they are predefined to answer only a specific set of questions, typically FAQs. This distinction sets them apart from conversational AI which offers more dynamic and adaptable interactions.

Conventional wizards, questionnaires or SharePoint Forms are like knowledgeable assistants which can handle specific tasks and provide predefined responses based on programmed rules.

For example- SharePoint Forms:

sharepoint form

Customer Satisfaction Survey:

Survey

Form Wizard:

Form Wizard

Above wizard, questionnaire or SharePoint Form are static and lengthy, extended user input. Response and Information to be provided based on inputs by users. Hence, it becomes time consuming and slow process.

AI Chatbots, on the other hand, elevates it to the next level. By combining artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) to create more advanced and interactive conversations.

More Analogy

Creating a simple AI Chatbot using programming languages

The following AI Chatbot is created using python and reactJS.

AI Chatbot using Python:

Following POC has been created using python code along with NLP.

Natural Language Processing (NLP) is a branch of data science that consists of systematic processes for analyzing, understanding, and deriving information from the text data in a smart and efficient manner. By utilizing NLP and its components, one can organize the massive chunks of text data, perform numerous automated tasks and solve a wide range of problems such as – automatic summarization, machine translation, named entity recognition, relationship extraction, sentiment analysis, speech recognition, and topic segmentation etc.

python

As seen above, speech recognition has been used to generate the required information. “Speech_recognition” module of NLP has been used here to build the application.

AI Chatbot using ReactJS:

Following POC has been created using reactJS framework.

In the above ReactJS Chatbot project, ThemeProvider ‘styled-components’ has been installed(imported) along with ‘react-simple-chatbot’ to create the AI Chatbot application. It can be used as a bubble at the right bottom side of the browser like and clicking the it will open the chatbot.

Summary:

AI Chatbots are faster, user-friendly, offers an advanced and dynamic approach that enables natural, personalized, and intelligent conversations with customers. They have proven to significantly improve customer experience (CX) and reduce cost. In contrast traditional user forms or wizards atypically rely on predefined responses based on programmed rules or keywords. They have limited flexibility and may struggle to handle queries outside their programmed parameters.

Re: CLICK… CLICK… WIZARD TO COMMUNICATING AI CHATBOT

pearlwilson — Wed, 25 Sep 2024 11:08:16 GMT

Hi Anand,

This is very insightful. Interesting take on how AI based chatbots are revolutionizing user interactions compared to traditional wizards and forms. Truly valuable read.

topic Re: CLICK… CLICK… WIZARD TO COMMUNICATING AI CHATBOT in Software - General

CLICK… CLICK… WIZARD TO COMMUNICATING AI CHATBOT

Re: CLICK… CLICK… WIZARD TO COMMUNICATING AI CHATBOT