HP OJP 8715 micro sofware problem

azurenvi — Sun, 14 Jun 2020 07:07:02 GMT

HP OJP 8715
Numéro de série CN776B30R1
Numéro de produit K7S37A
September 21, 2017
micro software : WBP2CN2020AR

Since last update of micro software impossible to scan both sides. No choice in parameters.

I reset printer without changes

May it is possible erase new version of micro sofware and re-use old one?

Regards

Re: HP OJP 8715 micro sofware problem

Parvez_Admin — Mon, 15 Jun 2020 05:18:36 GMT

You have reached the wrong company for HP products.

For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/ or Please visit www.hp.com.