topic Re: Login for software depot not possible in Software - General

Login for software depot not possible

PeterB2 — Mon, 29 Jun 2020 12:23:35 GMT

Hallo,

ich kann micht seit über einer Woche nicht anmelden für Software herunterzuladen. Folgende Meldung erscheint:

Hello, I haven't been able to sign in to download software for over a week. The following message appears:

We are sorry

HPE regrets it cannot process your request at this time.
Thank you for your interest in HPE products and services.

https://myenterpriselicense.hpe.com/cwp-ui/auth/ER173

Password has also been changed several times. Who can help me?

Passwort wurde auch schon mehrmals geändert.. Wer kann mir weiterhelfen?

Re: Login for software depot not possible

Parvez_Admin — Mon, 29 Jun 2020 14:12:41 GMT

Hi @PeterB2 ,

Sorry of the inconvenience. Have you tried reaching out to the licensing team. Please refer the link below:

https://myenterpriselicense.hpe.com/cwp-ui/contact-us

You can reach out to the email address mentioned or use the License Chat suport available in the link.

Thank you for your patience.

Re: Login for software depot not possible

wudi2020 — Wed, 08 Jul 2020 07:26:55 GMT

hello

Have you solved this problem, my problem still exists.

Sorry

HPE regrets it cannot process your request at this time.
Thank you for your interest in HPE products and services.

Re: Login for software depot not possible

Orlando-Torres — Wed, 15 Jul 2020 01:05:37 GMT

It is incredible, HPE does not fix that.

I have access to the OLD Software Depot, no problem, but this new site, simply no works

Re: Login for software depot not possible

adamdb_uk — Wed, 12 May 2021 09:07:55 GMT

It seems you are not alone. I am now finding this happen regularly when i attempt to download products for which valid SAIDS are in place and yet fail and have to be referred to emea licensing for apparent approval!!!

and I quote from a licensing person below

Thank you for your email.

You have tried to download different software product or version than the previous time, which requires internal review.

Please kindly note that this cannot be changed.

We will review internally the case and will get back to you with the details as soon as possible.

Thank you for your understanding,

So it would seem now that if you want something, some technocrat needs to sign it off, even if you've already paid a hefty sum for your support contact.

I've posted about it on another thread. Maybe someone will reply

https://community.hpe.com/t5/General/My-HPE-Software-Center-aka-myenterpriselicense-com-We-Are-Sorry/td-p/7132572