topic Windows Remote Desktop Credentials not working in HPE Morpheus VM Essentials

Windows Remote Desktop Credentials not working

pineco0314 — Wed, 17 Sep 2025 13:17:18 GMT

I've been testing Morpheus VM Essentials recently, but I'm currently facing the following issue.

After creating an instance with Windows Server 2022, I tried to log in to it via Remote Desktop from another external Windows Server.
The system prompts for credentials, and when I enter the correct user information, I get the message:
"Your credentials did not work."
Even though the credentials are correct, I’m unable to log in.

Is there anyone who might know what could be causing this issue?

Betreff: Windows Remote Desktop Credentials not working

Manuel Boosch — Wed, 17 Sep 2025 15:01:18 GMT

1. Check user rights

Log on locally to the server.
Run secpol.msc → Local Policies → User Rights Assignment:
- Allow log on through Remote Desktop Services → your user (or the Remote Desktop Users group) must be listed.
- Deny log on locally / Deny log on through Remote Desktop Services → your user must not be listed here.

2. Verify group membership

Run compmgmt.msc → Local Users and Groups → Groups.
Make sure your user is a member of Remote Desktop Users (or Administrators).

3. Test username format

In the RDP client, try different formats for the username:

DOMAIN\username (if the server is domain-joined)
.\username (for local accounts)
username (sometimes works for local accounts too)

4. Check NLA (Network Level Authentication)

On the server:
- Run SystemPropertiesRemote.exe.
- Under Remote Desktop, uncheck: “Allow connections only from computers running Remote Desktop with Network Level Authentication (recommended)”.
Try logging in again.

5. Clear saved credentials

On the client: Open Credential Manager → remove any saved RDP credentials for that server → reconnect and enter fresh credentials.

6. Update the RDP client

Make sure you’re connecting from a recent Windows 10/11 or an up-to-date mstsc.exe.
If the client is old, it may fail against Windows Server 2022.
Test with:

mstsc /admin
(sometimes bypasses certain restrictions).

7. Check recent Windows security updates

Starting with updates like KB5014754, Windows tightened credential handling.
If you see this issue after a recent update, check Group Policy:
- gpedit.msc → Computer Configuration → Administrative Templates → System → Credentials Delegation
- Ensure “Restrict delegation of credentials to remote servers” policies aren’t blocking you.

Betreff: Windows Remote Desktop Credentials not working

pineco0314 — Thu, 18 Sep 2025 10:06:22 GMT

Thank you for sharing the troubleshooting points.
I tried all of them, but couldn't identify the root cause, and the issue remains unresolved.
This is my first time trying VM Essentials—are others able to connect via RDP from external networks without encountering this kind of issue?

Betreff: Windows Remote Desktop Credentials not working

pineco0314 — Thu, 18 Sep 2025 14:04:04 GMT

I just identified the root cause of the issue.
Due to incorrect keyboard locale mapping in the console, a different password was set instead of the intended one.
As a result, even when entering the “correct” password via RDP, the login was rejected.
I sincerely apologize for the confusion caused by such a basic mistake.