topic Service Now plugin issue in HPE Morpheus Enterprise

Service Now plugin issue

Tue, 02 Aug 2022 20:26:11 GMT

I have a SNOW instance running on Rome release and has the Morpheus Plugin 3.5.1 installed from the Service Now Marketplace. It did work with older versions of Morpheus I am not sure when it quit working though.

Getting an error when trying to retrieve data via the Morpheus SNOW Plugin from SNOW. We can authenticate via the plugin via the MidServer. Hower when it tries to retrieve data it is failing.

The first Warning I see in the Morpheus Logs is below:

[appJobLow-15] HTTP Request for OptionTypeList SNOW app list Failed: 401 for https://xxx.service-now.com:443
a few seconds later…
[appJobLow-20] path: /api/v1/namespaces error: 401 - {“kind”:“Status”,“apiVersion”:“v1”,“metadata”:{},“status”:“Failure”,“message”:“Unauthorized”,“reason”:“Unauthorized”,“code”:401}

Is this related to the change in Morpheus from Options to Inputs in the 5.4 release? Version of Morpheus being used is 5.4.8.

But since it is a 401 error thinking it is actually not Authenticating. I did see in a old post that SNOW had to specify api v2 but that was awhile ago. Morpheus 4.1.2 I think…

Still troubleshooting but thought I would post some thoughts for comment

Re: Service Now plugin issue

Thu, 26 Oct 2023 15:04:58 GMT

@Batakurki_Manjunath What version of Morpheus and Morpheus Plugin are you running?

Re: Service Now plugin issue

Thu, 26 Oct 2023 17:57:28 GMT

What version of the Morpheus Plugin in ServiceNow are you running?

Re: Service Now plugin issue

Manjunath4038 — Thu, 26 Oct 2023 15:33:36 GMT

This is observed with 6.0.8 version of Morpheus.

Re: Service Now plugin issue

Manjunath4038 — Thu, 26 Oct 2023 13:41:54 GMT

any update on how did we over come this issue ? facing similar issue in my case as well for optionTypeList

2023-10-26_12:21:08.14115 ‘’[2023-10-26 12:21:08,367] [appJobLow-18] WARN c.m.OptionTypeListService - HTTP Request for OptionTypeList diskNameScsiIdList Failed: 403 for https://api.test.local:4444