topic Re: VMware Tools Agent Installation Issue in HPE Morpheus Enterprise

VMware Tools Agent Installation Issue

KoreyG — Tue, 28 Jun 2022 15:51:44 GMT

I’m troubleshooting an agent installation using VMware Tools. I deploy via Morpheus with the agent to install, in the logs I see the following:

I wait for it to finalize, which it never does. I checked /var/log/messages and I see the following snippet:

Jun 28 10:57:42 proj2-customizations3 vmtoolsd: /bin/yum
Jun 28 10:57:42 proj2-customizations3 vmtoolsd: which: no dnf in (/sbin:/bin:/usr/sbin:/usr/bin)
Jun 28 10:57:42 proj2-customizations3 vmtoolsd: which: no apt-get in (/sbin:/bin:/usr/sbin:/usr/bin)
Jun 28 10:57:42 proj2-customizations3 vmtoolsd: which: no morpheus-node-ctl in (/sbin:/bin:/usr/sbin:/usr/bin)
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: Loaded plugins: langpacks, product-id, search-disabled-repos, subscription-
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: : manager
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: This system is not registered with an entitlement server. You can use subscription-manager to register.
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: Cleaning repos: morpheus
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: bash: line 81: /usr/bin/morpheus-node-ctl: No such file or directory
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: Loaded plugins: langpacks, product-id, search-disabled-repos, subscription-
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: : manager
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: This system is not registered with an entitlement server. You can use subscription-manager to register.
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: Nothing to do
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: Loaded plugins: langpacks, product-id, search-disabled-repos, subscription-
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: : manager
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: This system is not registered with an entitlement server. You can use subscription-manager to register.
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: Resolving Dependencies
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: --> Running transaction check
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: ---> Package morpheus-vm-node.x86_64 0:3.2.7-1.el7 will be installed
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: --> Finished Dependency Resolution
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Dependencies Resolved
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: ================================================================================
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Package                 Arch          Version            Repository       Size
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: ================================================================================
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Installing:
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: morpheus-vm-node        x86_64        3.2.7-1.el7        morpheus        144 M
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Transaction Summary
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: ================================================================================
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Install  1 Package
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Total download size: 144 M
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Installed size: 0
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Downloading packages:
Jun 28 10:57:48 proj2-customizations3 vmtoolsd: Running transaction check
Jun 28 10:57:48 proj2-customizations3 vmtoolsd: Running transaction test
Jun 28 10:57:49 proj2-customizations3 vmtoolsd: Transaction test succeeded
Jun 28 10:57:49 proj2-customizations3 vmtoolsd: Running transaction
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: error: %pre(morpheus-vm-node-3.2.7-1.el7.x86_64) scriptlet failed, exit status 127
Jun 28 10:57:50 proj2-customizations3 yum[1695]: morpheus-vm-node-3.2.7-1.el7.x86_64: 100
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: Error in PREIN scriptlet in rpm package morpheus-vm-node-3.2.7-1.el7.x86_64
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: Verifying  : morpheus-vm-node-3.2.7-1.el7.x86_64
  1/1
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: Failed:
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: morpheus-vm-node.x86_64 0:3.2.7-1.el7
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: Complete!
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: bash: line 88: /usr/bin/morpheus-node-ctl: No such file or directory
Jun 28 10:57:50 proj2-customizations3 systemd: Removed slice User Slice of root.
Jun 28 10:58:03 proj2-customizations3 chronyd[779]: Selected source 162.159.200.123
Jun 28 11:00:01 proj2-customizations3 systemd: Created slice User Slice of root.

I see it complain about /usr/bin/morpheus-node-ctl: No such file or directory but also about not being registered with an entitlement server. However, if I run the downloaded and run the agent script manually on a deployed VM without the agent install attempted, it all works great, agent installs and starts communicating. No registration or creation of that directory either.

Are these two different scripts or a way to test why it is failing with the VMware Tools?

Re: VMware Tools Agent Installation Issue

Tue, 28 Jun 2022 15:59:22 GMT

deletethis

Re: VMware Tools Agent Installation Issue

Tue, 28 Jun 2022 16:10:11 GMT

google tells me its user and group config and selinux

Re: VMware Tools Agent Installation Issue

Tue, 28 Jun 2022 16:09:56 GMT

thats in the install script

Re: VMware Tools Agent Installation Issue

Tue, 28 Jun 2022 16:09:19 GMT

selinux?

Re: VMware Tools Agent Installation Issue

Tue, 28 Jun 2022 16:06:59 GMT

deletethis

Re: VMware Tools Agent Installation Issue

Tue, 28 Jun 2022 15:59:29 GMT

deletethis

Re: VMware Tools Agent Installation Issue

KoreyG — Tue, 28 Jun 2022 17:51:22 GMT

I'll look into it more later, so I can learn selinux better. Just for more info here, using cloud-init with selinux enabled worked fine.

Thanks again for the help all!

Re: VMware Tools Agent Installation Issue

Tue, 28 Jun 2022 15:54:03 GMT

It’s complaining about a problem with the PREIN script in the RPM, and since there’s an error, the agent RPM doesn’t fully get installed. What’s the OS?

Re: VMware Tools Agent Installation Issue

KoreyG — Tue, 28 Jun 2022 15:55:52 GMT

Downloaded the latest from the site a bit ago.

Re: VMware Tools Agent Installation Issue

KoreyG — Tue, 28 Jun 2022 16:00:39 GMT

Agreed on cloud-init, we recommended that to the customer but I was doing some testing ahead of the next meeting after we had difficulties. Sounds like they will move that way but just covering my bases in case there are obstacles.

Re: VMware Tools Agent Installation Issue

Tue, 28 Jun 2022 15:59:16 GMT

install cloud init

Re: VMware Tools Agent Installation Issue

Tue, 28 Jun 2022 16:36:32 GMT

whats

ls -l /etc/group

Re: VMware Tools Agent Installation Issue

Tue, 28 Jun 2022 15:59:46 GMT

regardless your error implies to me something wrong with satellite registry maybe?

Re: VMware Tools Agent Installation Issue

KoreyG — Tue, 28 Jun 2022 16:42:09 GMT

[korey@localhost ~]$ ls -l /etc/group

-rw-r–r–. 1 root root 600 Jun 28 10:19 /etc/group

Re: VMware Tools Agent Installation Issue

KoreyG — Tue, 28 Jun 2022 16:09:28 GMT

I'm guessing it is running the upgrade portion, since I see the error /usr/bin/morpheus-ctl not existing, which probably comes from the stop command

Re: VMware Tools Agent Installation Issue

KoreyG — Tue, 28 Jun 2022 16:05:17 GMT

For the Satellite, I’m able to install manually with the script without making changes. Is it a different process to install the agent than the one downloaded via the UI?

Re: VMware Tools Agent Installation Issue

Tue, 28 Jun 2022 17:16:00 GMT

yeah think selinux is preventing modding that, would need to dig in to it but think would need to set proper security context

Re: VMware Tools Agent Installation Issue

Tue, 28 Jun 2022 16:06:31 GMT

There’s nothing in the pre script for an install that would cause an error

Re: VMware Tools Agent Installation Issue

Tue, 28 Jun 2022 16:08:47 GMT

permission issue?