topic Re: Catalog items not listing instances in the Resource section for few users in HPE Morpheus Enterprise

Catalog items not listing instances in the Resource section for few users

Tue, 25 Feb 2025 09:52:46 GMT

We are exposing automation workflows as Service catalogs to multiple teams as Self service.
e.g. Database Security patching to DBA teams
Recently we have notices the Catalog is not listing the instances in the “Resource” section for the users to select. This was working earlier but not any more.

Are there any restrictions introduced in the recent appliance versions in terms of roles to list this?

Re: Catalog items not listing instances in the Resource section for few users

Ollie-Phillips — Tue, 25 Feb 2025 11:04:05 GMT

Please could you list Morpheus version (current and upgraded from).

Re: Catalog items not listing instances in the Resource section for few users

Tue, 25 Feb 2025 13:05:19 GMT

We upgraded from 6.2.11 to 8.0.2

Thanks

Re: Catalog items not listing instances in the Resource section for few users

Wed, 26 Feb 2025 05:05:22 GMT

Thanks Ollie! That did the trick!
Group access has been set to ‘none’ for the role attached to the users who had issues in selecting the instances. I changed it to ‘Full’ and able to select the instances.
Just curious whether this change has been forced in the new appliance versions? Coz, this has been working for years and users reported this issue only after the upgrade to 8.0.2

Re: Catalog items not listing instances in the Resource section for few users

Ollie-Phillips — Wed, 26 Feb 2025 09:28:15 GMT

Wouldn’t expect an upgrade to disable a specific group access permission. Could it be a multi-tenant role, locked, which has been changed elsewhere, with this side effect?

Main thing is it is working now.

Re: Catalog items not listing instances in the Resource section for few users

Wed, 26 Feb 2025 10:53:48 GMT

Yes, it is a multi-tenant role but when it comes to roles we don’t change them frequently and pretty much it will be a one time setup. And yes, the good thing is its working now!

Thanks Again!

Re: Catalog items not listing instances in the Resource section for few users

Ollie-Phillips — Tue, 25 Feb 2025 18:54:06 GMT

Have you been able to compare role group access for users that can see instances in the drop down, against role group access for those who cannot - what does that look like?