topic Re: Infosight registration for nimble storage in InfoSight Predictive Analytics

Infosight registration for nimble storage

smitty8766 — Fri, 02 Oct 2020 19:17:28 GMT

Hello!

I own a nimble storage array, How do I go about registering and setting it up with my infosight organization? When I log into infosight it says no nimble array was assigned to your email address and leaves me with no additional options.

Thank you so much,

Re: Infosight registration for nimble storage

Nick_Dyer — Fri, 02 Oct 2020 21:39:06 GMT

Nimble auto-creates and registers your array to InfoSight against your company account. It sounds like your passport account isn’t registered against that account.

If you give Nimble Support a call, they will sort it for you in a few minutes.

Re: Infosight registration for nimble storage

smitty8766 — Fri, 02 Oct 2020 22:13:30 GMT

Thank you for the quick reply.

I belive the nimble array is still registered under the pevious owners company account.

Re: Infosight registration for nimble storage

smitty8766 — Wed, 07 Oct 2020 22:46:05 GMT

Upon reaching out to nimble support, it was explained to me once a nimble array has been decommissioned by the previous owner, HPE will not do anything to help you. Essentially soft bricking your device.

Below is an email from nimble support. Some personal information was redacted.

“Alex tried a lot of things, contacted quite some other team members and there was truly nothing we can do for this array.
Nimble support has no required privileges to add an array to InfoSight and there is no valid process for our service ops team to make the change you requested either.”

Re: Infosight registration for nimble storage

Nick_Dyer — Thu, 08 Oct 2020 08:05:24 GMT

Hello,

I've just taken a look at the support case & the details behind it. We cannot add devices to Infosight for AI/ML predictive analytics without valid and active support entitlement. This system doesn't have any active entitlement in place, so we can't enable Infosight for it.