topic Compaq Evo D310 - help in Operating System - Microsoft

Compaq Evo D310 - help

Leslie Foster_1 — Thu, 03 Feb 2005 09:44:00 GMT

Don't know if I'm in the right area or not. Greatly appreciate any and all help. Have a Compaq Evo D310 - warranty has expired. My Norton Antivirus program found a worm, I went online to Symantec for information on the worm. Symantec's sight said the disable system restore, update virus definitions, start windows in safe mode. All is good until I tried to start in safe mode. I get a screen that says: windows didn't start successfully - start in safe mode, safe mode in networking, safe mode with command prompt, last known good configuration, start windows normally. No matter what I chose it takes me back to this screen. Can anyone help me?

Re: Compaq Evo D310 - help

melvyn burnard — Thu, 03 Feb 2005 10:13:40 GMT

moved to Microsoft->general forum as I do not know which windows version this is

Re: Compaq Evo D310 - help

Leslie Foster_1 — Thu, 03 Feb 2005 11:13:54 GMT

I'm sorry. I have Microsoft Windows XP Professional on this computer. Thank you!

Re: Compaq Evo D310 - help

Omar Senussi — Fri, 04 Feb 2005 11:54:26 GMT

Hi Leslie,
Sounds like the little darling has done a number on your machine! If you have the original CD, you could boot it from CD and run a repair option and then try to start in safe mode.
Check the McAfee site for a repair tool if you know the name of the worm.. might try cleaning it up before you repair.

Re: Compaq Evo D310 - help

Leslie Foster_1 — Fri, 04 Feb 2005 12:29:56 GMT

We have taken our computer to a technician to work on. He has only had it for about an hour but it pretty sure he can get it up and running without losing any of our data. Thanks to all that have replied to my question.