topic Re: HP DL320g6 not compatible with Avocent KVM in Operating System - Microsoft

HP DL320g6 not compatible with Avocent KVM

Flash69 — Thu, 25 Mar 2010 12:01:04 GMT

When I attempt to log onto the HP DL320g6 server running Server 2008 using the Avocent KVM, the keyboard becomes unuseable and log in is impossible.

When I switch the server for a HP DL 360, I can log in fine.

Also when I use a normal mouse and keyboard I can log into the 320g6 server.

It just appears to be incompatible with this KVM, has anyone else come across this?

Re: HP DL320g6 not compatible with Avocent KVM

Michal Kapalka (mikap) — Fri, 26 Mar 2010 06:55:11 GMT

hi,

did you tried to connect the cables from the functional server HP DL 360 to your new DL320 if its the same or not ???

mikap

Re: HP DL320g6 not compatible with Avocent KVM

Flash69 — Fri, 26 Mar 2010 09:02:15 GMT

Hi Michael

When I found that the HP360 worked I tested all the cables, I logged in fine each time.

This would appear to be confined to the 320 and the KVM as I am also able to log in to workstations using the KVM and the same cable.

Thanks for responding, really appreciate that.

Paul

Re: HP DL320g6 not compatible with Avocent KVM

WFHC-WI — Fri, 26 Mar 2010 14:58:33 GMT

Hi Paul,

Are you using a USB or PS2 dongle with this server?

Re: HP DL320g6 not compatible with Avocent KVM

Flash69 — Fri, 26 Mar 2010 15:17:42 GMT

Hi

The Cable used has a VGA adpter on the KVM end, on the server side there is a VGA adaptor, PS2 Keyboard connector and a USB mouse connector that has a PS2 adaptor attached.

I have found a support thread which indicates there are known issues, I shall attempt the firmware updates and post the outcome : )

Thanks for the replies.

Re: HP DL320g6 not compatible with Avocent KVM

Roger Faucher — Fri, 26 Mar 2010 22:51:47 GMT

Try logging into your G6 server and set the video resolution to 800x600, then retry the KVM connection. Some KVMs won't support very high video resolutions. If that seems to correct the connection problem, then search the Avocent website for a firmware upgrade for your KVM.

Make a great day!

Roger

Re: HP DL320g6 not compatible with Avocent KVM

Flash69 — Mon, 29 Mar 2010 12:23:40 GMT

THE SOLUTION

if anyone else encounters a similar issue here are the steps to take:

1) Try all the common sense tips provided
by the helpful chaps who replied to my
Call for help.
2) On the HP Support link:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3929673&prodTypeId=15351&prodSeriesId=3929672&swLang=13&taskId=135&swEnvOID=4064

Downlaod the latest patches and updates for:
Â» BIOS - System ROM
Â» Driver - Lights-Out Management
Â» Firmware
Â» Software - Lights-Out Management

Once installed reboot the servers.

3) Disable ILO
4) Remove the PS2 adaptor from the KVM -
Server cables, plug the KVM keyboard USB
connector into a USP port.
5) Reboot servers.
6) Log into each server using the KVM.
END

Re: HP DL320g6 not compatible with Avocent KVM

Roger Faucher — Tue, 30 Mar 2010 03:20:05 GMT

Flash:

You left out the most important step, that is to award points to those individuals who tried to help you, however feeble their attempts. ;-)

Make a great day!

Roger