topic Re: Backup Exec 12.5 Failure - can't find q57nd60a.sys in Operating System - Microsoft

Backup Exec 12.5 Failure - can't find q57nd60a.sys

Mark Orchard — Thu, 23 Sep 2010 07:30:12 GMT

I'm backing up a ProLiant DL380 G4, with Windows Server 2008 x64 installed, using Backup Exec 12.5 and I've noticed my backups are starting to complete with exceptions and it is only becuase of one file. The warning message is:

VSS Snapshot warning. File c:\windows\systems32\drivers\q57nd60a.sys is not present on the snapshot.

I did some research at Symantec and their support pages just state to contact the driver manufacturer for removal/cleanup instructions as the file has not been uninstalled/removed properly.

I've checked this driver and it is currently named b57nd60a.sys & NOT q57nd60a.sys. I'm guessing that a previous network driver update renamed the file.

Would updating to latest available driver resolve the issue? Should I uninstall all network drivers & then install latest version? Or does anyone else have any advice on how to resolve this?

Re: Backup Exec 12.5 Failure - can't find q57nd60a.sys

Igor Karasik — Tue, 28 Sep 2010 17:37:04 GMT

First, you can just ignore this error
Second, you can create "fake" file with name q57nd60a.sys in c:\windows\systems32\drivers\ In such way you will not have exception.....

Re: Backup Exec 12.5 Failure - can't find q57nd60a.sys

Mark Orchard — Mon, 11 Oct 2010 09:16:03 GMT

Many thanks for that. It worked.

Re: Backup Exec 12.5 Failure - can't find q57nd60a.sys

Mark Orchard — Mon, 11 Oct 2010 09:18:39 GMT

Igor's post worked and Igor has been assigned the points.