topic Blue Screen with BugCheck 7F in Operating System - Microsoft

Blue Screen with BugCheck 7F

Darav27 — Wed, 31 Jan 2018 06:58:36 GMT

Hey,

Getting a BSOD with bugcheck 7F.

I have a Microsoft Windows Server 2012 Datacenter Version 6.3.9600 Build 9600 and Microsoft Windows Server 2012 Server R2 HP ProLiant BL460c Gen8 Server x64-based PC 160GB memory.

Re: Blue Screen with BugCheck 7F

exddruida — Wed, 31 Jan 2018 07:06:14 GMT

Dear Darav27

the information is too insufficient for a such comprehensive topic.
it may be a HW or SW (OS level) issue, but to identify it - I think the best way will be to open a ticket and with the help of the logs from your system, we will be able to solve the problem.

Everything else will be just a guess.

Thank you!

Re: Blue Screen with BugCheck 7F

Prabu_bhat — Wed, 31 Jan 2018 07:09:14 GMT

It would be better if the server has captured a Crash Dump / Memory Dump and Get this analysied from Microsoft /HPE team. If server has captured one, please get a Ticket and get analysed.

Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x7f--unexpected-kernel-mode-trap

Also, check if the issue on below adivisory matches for the issue faced on server:

https://support.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0123447

Re: Blue Screen with BugCheck 7F

DeepaD — Wed, 31 Jan 2018 10:53:29 GMT

Refer the advisory as shared below, if matches the scenario, refer solution section and perform the same. This advisory corresponds to Microsoft Windows Server 2012 Server R2 installed on a HP ProLiant BL460c Gen8 Server.

Title: Microsoft Windows Server 2012/2012 R2 - BSOD with BugCheck 7F
https://support.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0123447

Solution
FIX:Microsoft Windows Server 2012 Datacenter

Click here to access the Microsoft KB article titled "Update that improves cluster resiliency in Windows Server 2012 is available" Non-HPE site.

Microsoft Windows Server 2012 R2 Datacenter

Click here to access the Microsoft KB article titled "Stop error in vhdmp.sys in Windows 8.1 or Windows Server 2012 R2 virtual machines" Non-HPE site.

Hope this Helps !

I am an HPE Employee