topic Re: My Recovery and Application CDs won't work due to repair in Operating System - Microsoft https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561749#M1359 Hi Michael,<BR /><BR />The HP Support No is <BR />1-800-633-3600<BR />If you still have the warranty on your PC, they might be able to help you.<BR /><BR />thanks<BR /> Fri, 14 Sep 2001 16:44:46 GMT Sanjay_6 2001-09-14T16:44:46Z My Recovery and Application CDs won't work due to repair https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561745#M1355 I recently took my PC to an authorized HP repair shop for warranty work. It is an HP Pavilion 9720 BTO with WinMe. They replaced my motherboard and sound card. But none of my 3 CDs, (2 Recovery, 1 Application) will now work with it. I once remember someone saying that the HPs have a "tattoo" in the BIOS that recognizes the system. Is there a fix for this software-wise or do I have to bring it back to the shop? Mon, 06 Aug 2001 04:38:24 GMT https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561745#M1355 Michael_38 2001-08-06T04:38:24Z Re: My Recovery and Application CDs won't work due to repair https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561746#M1356 OOPS! Sorry I called you Mark, Mike. Mon, 06 Aug 2001 19:44:56 GMT https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561746#M1356 Ross Judd 2001-08-06T19:44:56Z Re: My Recovery and Application CDs won't work due to repair https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561747#M1357 Ummm... I don't get. I didn't get a response. No one called me Mark and no one replied yet. Mon, 06 Aug 2001 23:02:32 GMT https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561747#M1357 Michael_38 2001-08-06T23:02:32Z Re: My Recovery and Application CDs won't work due to repair https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561748#M1358 Hi Michael,<BR /> Did you happen to save the original bios from your original motherboard? It has what HP calls a bios tattoo(a security lockout),if so I think you can reflash your motherboard bios and restore your system.If not you will need to take your system to a HP authorized repair center. Fri, 14 Sep 2001 06:04:04 GMT https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561748#M1358 Dennis Simson 2001-09-14T06:04:04Z Re: My Recovery and Application CDs won't work due to repair https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561749#M1359 Hi Michael,<BR /><BR />The HP Support No is <BR />1-800-633-3600<BR />If you still have the warranty on your PC, they might be able to help you.<BR /><BR />thanks<BR /> Fri, 14 Sep 2001 16:44:46 GMT https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561749#M1359 Sanjay_6 2001-09-14T16:44:46Z Re: My Recovery and Application CDs won't work due to repair https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561750#M1360 If you can't use any CD check out if your data cable was plugged back properly in the CD or into the MB. The Application CD is just like any other CD. If you want to boot from the recovery CD you have to change you boot order in the BIOS. Wed, 19 Sep 2001 12:24:24 GMT https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561750#M1360 Peter Toldi_3 2001-09-19T12:24:24Z Re: My Recovery and Application CDs won't work due to repair https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561751#M1361 Michael:<BR /><BR />Did you ever resolve your problem? Inquiring minds want to know...as in other people have the same problem and would like the benefit of knowing how/if you solved your problem.<BR /><BR />Thanks.<BR /><BR />Roger Tue, 18 Nov 2003 01:52:42 GMT https://community.hpe.com/t5/operating-system-microsoft/my-recovery-and-application-cds-won-t-work-due-to-repair/m-p/2561751#M1361 Roger Faucher 2003-11-18T01:52:42Z