topic hp & xp??? in Operating System - Microsoft

hp & xp???

cadee — Wed, 12 Mar 2003 16:01:47 GMT

I am trying to install and operate hp 315 digital camera and hp scanjet 3400c scanner and it just does not seem to be working with windows xp pro. Everything installs properly and and both are recognized, however, when I go to use them when plugged into the USB ports its like the connection is not being recognized. Any suggestions?

Re: hp & xp???

Norman_21 — Thu, 13 Mar 2003 01:21:08 GMT

Hello,

Is your USB enabled in the BIOS? if yes is your BIOS updated. DO you have the latest SP and hot fixes installed? Is your drivers updated and supported by XP.

Please post your Model to find the BIOS update for you.

Thanks.

Re: hp & xp???

cadee — Thu, 13 Mar 2003 19:46:25 GMT

I did check the BIOS and all the ports are enabled. I think I figured out the problem though. Win xp Prof has new drivers in it for my HP 315 camera. So I had to go through the add new hardware wizard and not use the disk that came with my camera. The scanner on the other hand needed new drivers for xp with I found on the the HP website. www.hp.com. Thanks for the reply back. This forum is very helpful.

Cadee