topic Re: frozen links in Operating System - Microsoft

frozen links

christy_6 — Fri, 03 Oct 2003 10:44:27 GMT

my explorer browser and outlook email has recently started freezing up on me when I go to click on certain links. I cannot click on any link contained in an email anymore. My browser does this also... not on every link, but enough to annoy me. I never had this problem before. Maybe this is a preference somewhere? Suggestions? Thanks.

Re: frozen links

John Collier — Fri, 03 Oct 2003 11:17:20 GMT

Christy,

Not to be rude, but some information would be extremely helpful in this situation.

What OS?
What browser version?
What version of Outlook?
How long is 'recently'?
What virus protection software are you using and when was the last time it was updated?
Have you installed any new hardware lately?
Have you installed any new software lately?

Based on what I see from you so far, I can only guess at the cause. Could you please provide us with more information to assist us in assisting you?

Thanks

Re: frozen links

christy_6 — Fri, 03 Oct 2003 18:32:44 GMT

What browser version? 6.0.2600.0
What version of Outlook? Outlook Express 6
How long is 'recently'? 2 weeks
What virus protection software are you using and when was the last time it was updated?
Mcafee Virus Scan, which automatically checks for updates. I put it on about 3 months ago.
Have you installed any new hardware lately?
An Epson Stylus C60 printer, DSL modem from Earthlink, Zip 100 drive
Have you installed any new software lately?
Earthlink TotalAccess 2003, Adobe Reader 6,

thanks