topic Re: Modem Driver for ze4100 in Operating System - Microsoft

Modem Driver for ze4100

Caglar Tukel — Tue, 13 Apr 2004 18:48:05 GMT

Ok, there is a driver page for ze4100, but there is almost no driver there. I installed XP professsional since my computer came with XP home edition. I found almost all drivers from somewhere else but not modem driver.

So can somebody explain that why hp does not provide these drivers on that page. Secondly, where can I find them.

Thanks.

Caglar Tukel

Re: Modem Driver for ze4100

Saravanan_9 — Tue, 13 Apr 2004 23:39:45 GMT

that modem is internal are exteral
replay me

Re: Modem Driver for ze4100

Gary Cooper_1 — Wed, 14 Apr 2004 03:25:46 GMT

Caglar,

That's one of the great things about XP, it already has drivers for most hardware devices. Also, if new drivers become available and are certified, then they'll be made available on the Windows Update site http://windowsupdate.microsoft.com.

Newer (non-certified) drivers are sometimes available on the manufacturers web site.

Isn't your modem currently working?

Regards,

Gary

Re: Modem Driver for ze4100

Caglar Tukel — Wed, 14 Apr 2004 22:28:18 GMT

Hi Saravanan an Gary;

Your replies are great but they don't answer my questions. First of all, I was asking why HP does not supply drivers on ZE4100 page? You can check there is few drivers there.

After I installed windows XP, I did update service pack, and I wouldn't post if my modem was recognized. My modem is internal (I guess all ze4100 models come with a modem, am I right?). I think it is connexion or ALi?

So please direct me to modem page.

Thanks.

Re: Modem Driver for ze4100

Roger Faucher — Thu, 15 Apr 2004 00:30:32 GMT

Hi:

I assume HP doesn't post the driver on their website because it is distributed on CD media with the computer.

If all else fails, try this download:

http://www.conexant.com/support/files/127A1025_HSF_DriversSigned.zip

Make a Great Day!

Roger

Re: Modem Driver for ze4100

Gary Cooper_1 — Thu, 15 Apr 2004 03:10:54 GMT

Hi Caglar,

Yes, it does seem a bit odd if XP doesn't have the drivers for your modem & HP don't post one. Navigating through
http://h20015.www2.hp.com/en/taskPageSelect.jhtml?reg=&plc=en&lc=en&cc=gb&prodId=hppavilion385172&pagetype=prodinfo&docparent=prodinfo
which is the product information page for your computer, you get to

http://h20015.www2.hp.com/en/document.jhtml?reg=&plc=en&lc=en&cc=gb&cat=prodinfo&prodId=hppavilion385172&docName=c00042629

...where HP offer 3 alternatives:
Download driver updates from HP and Compaq
Download drivers, software, and updates from Microsoft
Get updates from the company that made the software

We've tried the first two and failed, so let's have a look at the last option.

In case you don't have it, the Reference Guide for your machine is at http://h200007.www2.hp.com/bc/docs/support/SupportManual/lpi06775/lpi06775.pdf

The Modem is a combined Audio/Modem controller: Conexant Smart AMC CX20468-21.

The Conexant site draws a blank http://www.conexant.com/products/entry.jsp?id=159

.....OK, the best I've been able to do is...
The omnibook XE4100-KC uses the same 'soft' modem. There's a driver package for that machine that includes an XP modem driver at http://h200003.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locale=en_US〈=English&pnameOID=83660&prodSeriesId=83658&prodTypeId=321957&basePartNum=ob913&locBasepartNum=ob913en&os=Microsoft+Windows+XP&tech=Driver - unfortunately, it's 30Mb, but it may get you going.

As a last ditch attempt, you could give HP support a call.

Regards,

Gary

Re: Modem Driver for ze4100

Caglar Tukel — Thu, 15 Apr 2004 07:16:41 GMT

Thanks for all reply. Actually I found connexant signed drivers before but I was not able to install it. There is file in the folder called HXFSetup.exe and when I double click it, there is no message appears on the screen. It looks like XP just ignores it. Is there any other way to install it?

The driver compilition which is around 30 MB does have a folder called MODEM but it seems that it is the same as single alone Connexant driver and it does not respond as well.

By the way, the modem was working when the computer was pre-installed with HP HOme. So you told me that HP only provides drivers in recorvery CD which means I can not install XP Professional on it.

HP? Invent some way to provide drivers please.

Re: Modem Driver for ze4100

Gary Cooper_1 — Thu, 15 Apr 2004 07:24:56 GMT

Caglar,

If you've got as far as having a directory with the conexant driver in it, have you got any sort of modem listed in Device manager so that you can do an "Update Driver..."?

Regards,

Gary

Re: Modem Driver for ze4100

Caglar Tukel — Thu, 15 Apr 2004 08:04:35 GMT

on my device manager, there is "Other devices", "PCI MOdem" with a exclamation mark on it. I did upgrade driver, and point to "Modem Folder", and I got unable to locate driver.

Also, computer tell me that it found a new device but it can not locate the driver.

I use high speed internet but need modem to send fax.

Really frustuating, eh?

Re: Modem Driver for ze4100

Gary Cooper_1 — Thu, 15 Apr 2004 08:44:46 GMT

Hi Caglar,

Check out these links:

http://www.conexant.com/support/md_winxpinfo.html
http://www.conexant.com/support/files/HSFp_WinXP_rm.txt
http://www.driverfiles.net/page,show,12489,685,2,.html

Let me know if you have any joy.

Regards,

Gary

Re: Modem Driver for ze4100

Roger Faucher — Thu, 15 Apr 2004 11:16:58 GMT

Guys:

The link I posted IS the WINXP driver for the Conexant Smart AMC CX20468!

Roger

Re: Modem Driver for ze4100

Caglar Tukel — Thu, 15 Apr 2004 11:41:07 GMT

I tried AC97 driver and it worked. I wish this was explained before. I found the driver from connexions website. Thanks for all the help, guys! Really appreciate it.

Re: Modem Driver for ze4100

Roger Faucher — Thu, 15 Apr 2004 13:40:14 GMT

Caglar:

I get the feeling you must think we're all HP employees here. Almost all of us are NOT. We're just trying to help people with their computer problems. We don't get paid for this. Please don't grouse at us; you'll give Canadians a bad name. ;^)

Roger

Re: Modem Driver for ze4100

Caglar Tukel — Thu, 15 Apr 2004 13:54:54 GMT

Hi roger,

Thanks for taking your time to reply me. I was just frustuated HP's attitude for not providing drivers on their website.

Your answers were a lot more helpful than their call centers.

I just had a feeling that I should express my aggrevation so that one of HP guy may read and do something about it.

And I can say nothing about you guys. It is obvious how helpful you are. I already gave you 10 points.

As for Canadians are concerned, we are always peaceful people. That's why the name of our army is "peace keepers" :)

Thanks again.

Caglar

Re: Modem Driver for ze4100

Roger Faucher — Thu, 15 Apr 2004 14:00:22 GMT

I was just kidding around (that's why the 'smiley' face). My parents were both born in Canada. My oldest brother owns a bookstore in Sherbrooke (P. Que.). I have lots of fond memories of summers spent in Lac Megantic, Quebec.

If I may make a suggestion, it's not a bad idea to give anyone who tries to help you a few points, even if it's not the right answer. They still spent time and energy trying to help. Click on the "How to earn points' link in the blue sidebar on the left of this screen for more good info re: the 'points system'.

Make a great day!

Roger

Re: Modem Driver for ze4100

Gary Cooper_1 — Fri, 16 Apr 2004 02:31:39 GMT

Hi Guys,

I don't know where Caglar is based, but for the record, I'd just like to say that the support guys and gals that I've had contact with at HP's ITRC in the UK, are one of the best support groups I've ever dealt with.

Technically, they're superb and they really take ownership of problems.

(BTW I don't work for HP either!)

Cheers,

Gary

Re: Modem Driver for ze4100

shailender — Mon, 25 Dec 2006 21:58:20 GMT

Here is the drivers for ze4100 modem (Conexant Smart AMC CX20468-21).

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=324375&prodNameId=324377&swEnvOID=1093&swLang=8&mode=2&taskId=135&swItem=hb-17931-2