topic Re: I can't remove the cover from my Deskpro in Operating System - Microsoft

I can't remove the cover from my Deskpro

Penny Williams — Sun, 25 Apr 2004 12:35:21 GMT

I have a an older Deskpro (Pentium II) and I need to install a new hard drive. I can't get the cover of the machine. Any ideas how to do this? Greatly appreciated. Thanks.

Re: I can't remove the cover from my Deskpro

Shivakumar .B.S — Sun, 25 Apr 2004 13:56:50 GMT

Hi,
What is the model of the Deskpro system?
You could refer the following link
http://h20000.www2.hp.com/bc/docs/support/UCR/SupportManual/TPM_179146r4/TPM_179146r4.pdf

Regards.

Re: I can't remove the cover from my Deskpro

Roger Faucher — Sun, 25 Apr 2004 13:56:55 GMT

Penny:

There are ~400 Deskpro models. You'll get more response if you post the exact model. Look for a printed label somewhere on the case (don't forget to check the bottom). On some machines, the label is in the CD tray.

HTH

Make a great day!

Roger

Re: I can't remove the cover from my Deskpro

Penny Williams — Sun, 25 Apr 2004 14:08:15 GMT

I'm not sure about the model. I looked for a sticker, but it's been scraped to the point I can't see the writing. On the top of the computer is a sticker with the following information:

DPEND-P400/6.4/W5C US
Compaq Serial No: 6922 BW42 G003

I received this computer from a family member and they don't remember what model it was specifically.

It is a Pentium II with Windows NT 4.0/98 factory installed.

Does that help?

Sorry I can't be more clear.

Re: I can't remove the cover from my Deskpro

Penny Williams — Sun, 25 Apr 2004 14:53:39 GMT

I wish I could edit the points allotted to a response. The person who sent me the link to the Compaq manual should have got 8.5 points. I found the proper information on how to open the case. Now I have a new problem. The instructions refer to something called the "Smart Cover Lock" and I can't find where to check if this is activated. I know I'm being a pain, but this is really starting to bug me.

Thanks again for all your help.

Re: I can't remove the cover from my Deskpro

Roger Faucher — Sun, 25 Apr 2004 14:53:45 GMT

Penny:

Does your system resemble the attached file?

Roger

Re: I can't remove the cover from my Deskpro

Penny Williams — Sun, 25 Apr 2004 15:04:14 GMT

Roger,

Almost exactly.

Re: I can't remove the cover from my Deskpro

Roger Faucher — Sun, 25 Apr 2004 15:10:52 GMT

Penny:

Item 11 in the .jpg I posted is a quick cover release button. I believe there's one on each side of the front cover. Press both simultaneously and pull the cover towards you. If that doesn't work, let us know.

Roger

Re: I can't remove the cover from my Deskpro

Roger Faucher — Sun, 25 Apr 2004 15:12:29 GMT

Penny:

In case it's not obvious, clear the top of the case first (monitor, etc.)

Roger

Re: I can't remove the cover from my Deskpro

Penny Williams — Sun, 25 Apr 2004 15:13:36 GMT

Roger;

Got the physical release buttons worked out, but the cover still won't budge. I think it has something to do with the smart cover lock. Any ideas on that little gem?

Penny

Re: I can't remove the cover from my Deskpro

Roger Faucher — Sun, 25 Apr 2004 15:27:09 GMT

Penny:

If it has a smart cover lock, do you know how to disengage it? See:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035551

Roger

FYI:

"If unable to access Computer Setup to unlock the cover, the locking solenoid will need to be removed by using the Smart Cover FailSafe Key (spare part number 166527-001 or 166527-002). Once the solenoid has been deactivated or removed, the access panel can be removed.

The Smart Cover FailSafe Key will be needed in any of the following circumstances:

Power outage
Startup failure
Processor or power supply failure
Lost password"

The failsafe key part numbers may be different for your system.

Re: I can't remove the cover from my Deskpro

Roger Faucher — Sun, 25 Apr 2004 15:41:13 GMT

Penny:

I may be getting in over my head now. If you're problem is still not solved, post a message here:

http://forums1.itrc.hp.com/service/forums/bizsupport/categoryhome.do?categoryId=271

The people there are much more hardware knowledgeable about your system. I'm more of a hardware/software generalist.

Roger

Re: I can't remove the cover from my Deskpro

Roger Faucher — Sun, 25 Apr 2004 15:52:02 GMT

Penny:

BTW, HP describes your S/N system as follows:

DPEND P400/6.4/64/W5C

Deskpro EN 40BX-AGP - Indy

HTH

Roger

Re: I can't remove the cover from my Deskpro

Penny Williams — Sun, 25 Apr 2004 15:54:45 GMT

Roger;

Thanks for all your help. I checked the status of the cover lock in the BIOS and it says it is not engaged. So, I guess I'm just not trying hard enough with removing the cover now that I have the instructions. I'll just have to try a little more muscle.

Thanks again,

Penny

Re: I can't remove the cover from my Deskpro

Roger Faucher — Sun, 25 Apr 2004 19:57:52 GMT

Penny:

There may be some screws that need to be removed on the rear of the case. It's also possible that a defect in the locking mechanism is causing it to be locked mechanically although unlocked electrically. I assume you don't have the special tool, is that right?

Sorry I'm not being much help!

Roger

Re: I can't remove the cover from my Deskpro

Kim Torkelson — Sun, 25 Apr 2004 20:55:37 GMT

Penny:
The Deskpro's I've worked on (lots) all had thumb screws in the back. Some were green on certain models, and on those there was ONE, the others were silver in color, and on those there were two. They need to be removed to remove the cover.
HTH
~kim

Re: I can't remove the cover from my Deskpro

Michael Dillman — Mon, 26 Apr 2004 07:14:43 GMT

I have several P350's with the same configuration. There aren't any thumbscrews, but the covers will occasional jam in the track. See if one side seems to move but not the other.

Re: I can't remove the cover from my Deskpro

Ralph_24 — Wed, 12 May 2004 15:22:43 GMT

Hi, i hope u have been enable to install your new hard drive, i have a old computer DPEND P450+/6.4/64/W5n this what compaq tell about the model. I'm trying to restore the factory settings but i have lost the restore CD do you know where can i download it or any advice please. Thanks a lot