https://community.hpe.com/t5/operating-system-microsoft/scanjet-4c/m-p/2420102#M533 try the following site for downloading the Sym20402 driver.<BR /><BR /><A href="http://www.lsilogic.com/support/support+drivers/hpdrivers.html?agree=Agree" target="_blank">http://www.lsilogic.com/support/support+drivers/hpdrivers.html?agree=Agree</A> Thu, 19 Oct 2000 16:50:43 GMT david_16 2000-10-19T16:50:43Z https://community.hpe.com/t5/operating-system-microsoft/scanjet-4c/m-p/2420101#M532 I have a Dell Dimensions XPS-T500 running Windows NT 4.0 SP5, My problems is I <BR />can not get the software to detect the scanner no matter what i try, I tried <BR />the Scandesk II from the original CD and the new 2.8 version from the HP web <BR />site and for the scsi card SYM20402,i checked the DEll web site with no luck, <BR />please help.<BR />Carlos Perez Tue, 21 Mar 2000 04:20:10 GMT https://community.hpe.com/t5/operating-system-microsoft/scanjet-4c/m-p/2420101#M532 Carlos Perez_8 2000-03-21T04:20:10Z https://community.hpe.com/t5/operating-system-microsoft/scanjet-4c/m-p/2420102#M533 try the following site for downloading the Sym20402 driver.<BR /><BR /><A href="http://www.lsilogic.com/support/support+drivers/hpdrivers.html?agree=Agree" target="_blank">http://www.lsilogic.com/support/support+drivers/hpdrivers.html?agree=Agree</A> Thu, 19 Oct 2000 16:50:43 GMT https://community.hpe.com/t5/operating-system-microsoft/scanjet-4c/m-p/2420102#M533 david_16 2000-10-19T16:50:43Z https://community.hpe.com/t5/operating-system-microsoft/scanjet-4c/m-p/2420103#M534 Try unstalling the scanning software then reinstalling it without the scanner connected to the power outlet and the PC.<BR /><BR />Reboot with the scanner connected to the power outlet and the PC.<BR /><BR /><BR />Hope it works...<BR /><BR />Goodluck! Thu, 19 Oct 2000 21:14:53 GMT https://community.hpe.com/t5/operating-system-microsoft/scanjet-4c/m-p/2420103#M534 Carmelo Grecia 2000-10-19T21:14:53Z