topic Error Message help in Operating System - Microsoft

Error Message help

Heidi_9 — Tue, 05 Oct 2004 13:58:05 GMT

Hello-
I was hoping someone would be able to know how I can get rid of an error message

RUNDLL
Error Loading c:/WINDOWS/image.dll
The specified module could not be found

This message comes up everytime I turn on my computer. It comes up twice.
Could someone please help me?

I don't know what made this start happening, but it's been a couple of months and I haven't found anything I could do to get rid of it. I don't believe my computer has been damaged or slowed down, but I would like to resolve the problem.
Thank you
Heidi

Re: Error Message help

Mark Greene_1 — Tue, 05 Oct 2004 14:11:32 GMT

You've gotten a virus or spyware on you system. See here for directions on how to fix it:

http://securityresponse.symantec.com/avcenter/venc/data/adware.iefeats.html

mark

Re: Error Message help

Heidi_9 — Tue, 05 Oct 2004 14:30:28 GMT

Thank you so much for your quick response. I will follow your thread and see what I can do.
Thank you again,
You're very sweet,
Heidi

Re: Error Message help

Jon Finley — Tue, 05 Oct 2004 14:47:15 GMT

You can also try using msconfig. Click on the Start button, click on run, and enter msconfig.

Within msconfig, click on the "Startup" tab, and unselect the entry that has c:\WINDOWS\image.dll

Jon

Re: Error Message help

Heidi_9 — Tue, 05 Oct 2004 15:24:41 GMT

I am having a huge problem. I am not successful with the first response. The second one was simple enough but when I put in the msconfig and push ok the window pops up then disappears. The computer won't keep the window open to be able to get rid of the problem. What now?

Re: Error Message help

Janaki — Tue, 05 Oct 2004 22:18:49 GMT

Worth trying with HijackThis. You can downlaod this from

http://www.majorgeeks.com/download.php?det=3155

Do post the log here.

-HTH
J

Re: Error Message help

Ronald Postma — Wed, 06 Oct 2004 09:32:52 GMT

Hi Heidi,
You can also try Jon's suggestion of msconfig in safe mode,
During boot keep hitting F8 and when windows start you get an menu, choose save mode and continue with Jon's plan of disabeling it.

If hijackthis can not fix it you can also delete the 2 registery key's manualy from the registery.
Open Startmenu->Run
Type regedit and hit enter

1. this value should be deleted:
"Image"= "rundll32 Current folder\image.dll,UpdateDll fs"

You can find it on the next registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Run

2.Also delete this value:
"Image"= "rundll32 Current folder\image.dll,UpdateDll fs"

You can find it on the next registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunServices

HTH,
Ronald