https://community.hpe.com/t5/operating-system-microsoft/can-t-warm-boot/m-p/2421076#M586 Hi Christina,<BR /><BR />You didn't mention what Operating System or version you're running but there <BR />are several known issues that you might be running into.<BR /><BR />The first thing I would do is go to the Microsoft website and read their <BR />technical article about problems shutting down Win98. They do have a shutdown <BR />fix that you can download. This solves a majority of the shutdown problems <BR />people are experiencing. Please review the entire article, follow the <BR />suggestions and troubleshooting steps, and try the fix.<BR /><BR />If you continue to have problems after applying the Microsoft fix (or you're <BR />not running Win98), I would take a look at the anti-virus software you're <BR />running. Frequently they will default and try to do a scan when you shut down <BR />and it can cause the machine to stop responding. You can try and disable it <BR />from scanning on shutdown (if possible), or you might have to completely <BR />uninstall the anti-virus software.<BR /><BR />If those two ideas don't work out, please post a message in the Pavilion 6600 <BR />Series User Forum. You can reach the Pavilion users forums at <BR /><A href="http://forum.support.hp.com," target="_blank">http://forum.support.hp.com,</A> click on Enter, and follow the trail to your model <BR />number. There are a lot of postings in their forum relating to your problem <BR />and one of the two steps I outlined above usually resolves the issue. If not, <BR />please post a question in the Pavilion forum.<BR /><BR />Please post a message and let us know how it works out.<BR /><BR />Best regards,<BR />Jamie Hughes Thu, 06 Apr 2000 12:50:22 GMT Jamie Hughes_1 2000-04-06T12:50:22Z https://community.hpe.com/t5/operating-system-microsoft/can-t-warm-boot/m-p/2421075#M585 I have a HP Pavillion 6640C. Have not had it a week yet. I have had two hangups <BR />where I could not get out or shut down w/o turning the power off completely. <BR />This seems extreme. I tried Ctrl Alt delete and when I clicked on End nothing <BR />happened. Waited and waited then tried the power button on the computer but it <BR />still would not shut down. Finally resorted to the shuting the power off to the <BR />computer. <BR />Can you advise me as to what might be causing this and how to warm boot this <BR />computer.<BR />Regards,<BR />Christina Thu, 06 Apr 2000 10:40:06 GMT https://community.hpe.com/t5/operating-system-microsoft/can-t-warm-boot/m-p/2421075#M585 Christina Hunt 2000-04-06T10:40:06Z https://community.hpe.com/t5/operating-system-microsoft/can-t-warm-boot/m-p/2421076#M586 Hi Christina,<BR /><BR />You didn't mention what Operating System or version you're running but there <BR />are several known issues that you might be running into.<BR /><BR />The first thing I would do is go to the Microsoft website and read their <BR />technical article about problems shutting down Win98. They do have a shutdown <BR />fix that you can download. This solves a majority of the shutdown problems <BR />people are experiencing. Please review the entire article, follow the <BR />suggestions and troubleshooting steps, and try the fix.<BR /><BR />If you continue to have problems after applying the Microsoft fix (or you're <BR />not running Win98), I would take a look at the anti-virus software you're <BR />running. Frequently they will default and try to do a scan when you shut down <BR />and it can cause the machine to stop responding. You can try and disable it <BR />from scanning on shutdown (if possible), or you might have to completely <BR />uninstall the anti-virus software.<BR /><BR />If those two ideas don't work out, please post a message in the Pavilion 6600 <BR />Series User Forum. You can reach the Pavilion users forums at <BR /><A href="http://forum.support.hp.com," target="_blank">http://forum.support.hp.com,</A> click on Enter, and follow the trail to your model <BR />number. There are a lot of postings in their forum relating to your problem <BR />and one of the two steps I outlined above usually resolves the issue. If not, <BR />please post a question in the Pavilion forum.<BR /><BR />Please post a message and let us know how it works out.<BR /><BR />Best regards,<BR />Jamie Hughes Thu, 06 Apr 2000 12:50:22 GMT https://community.hpe.com/t5/operating-system-microsoft/can-t-warm-boot/m-p/2421076#M586 Jamie Hughes_1 2000-04-06T12:50:22Z