https://community.hpe.com/t5/operating-system-microsoft/laserjet-2100tn/m-p/2421640#M606 Hi Gilberto,<BR /><BR />I've found something you can try.<BR /><BR />Open up the document in question and go to File, Page Setup, then click the <BR />Paper Source tab. You can select the paper source in the First page or other <BR />pages boxes. In the Apply To box, select the Whole Document, then click OK.<BR /><BR />If other documents are printing correctly with the exception of one, you could <BR />always try creating a new document and then pasting in the info from the old <BR />one.<BR /><BR />Please post another message and let us know how it's going.<BR /><BR />Best regards,<BR />Jamie Hughes Tue, 18 Apr 2000 06:00:22 GMT Jamie Hughes_1 2000-04-18T06:00:22Z https://community.hpe.com/t5/operating-system-microsoft/laserjet-2100tn/m-p/2421639#M605 when I print an old document of office 97 to the printer HP2100TN to tray 3 <BR />(first tray counting from the bottom) sends the document to tray 1 (manual <BR />feed). This only happens in Word 97, but if i make a new document prints in the <BR />correct tray.<BR />I?ve alredy instaled the latest drivers for this printer but they diden't <BR />solved anything.<BR />In any other office program she prints in the correct tray. <BR />I've talked to HP staff in Portugal, but they could?nt help me in this <BR />situation.<BR />the number of the process is 1323094236.<BR />I have urgency in this problem.<BR />Waiting for your awnser in a short time.<BR /><BR />Best regards<BR />Gilberto Kosta :P Mon, 17 Apr 2000 07:10:33 GMT https://community.hpe.com/t5/operating-system-microsoft/laserjet-2100tn/m-p/2421639#M605 Gilberto Costa 2000-04-17T07:10:33Z https://community.hpe.com/t5/operating-system-microsoft/laserjet-2100tn/m-p/2421640#M606 Hi Gilberto,<BR /><BR />I've found something you can try.<BR /><BR />Open up the document in question and go to File, Page Setup, then click the <BR />Paper Source tab. You can select the paper source in the First page or other <BR />pages boxes. In the Apply To box, select the Whole Document, then click OK.<BR /><BR />If other documents are printing correctly with the exception of one, you could <BR />always try creating a new document and then pasting in the info from the old <BR />one.<BR /><BR />Please post another message and let us know how it's going.<BR /><BR />Best regards,<BR />Jamie Hughes Tue, 18 Apr 2000 06:00:22 GMT https://community.hpe.com/t5/operating-system-microsoft/laserjet-2100tn/m-p/2421640#M606 Jamie Hughes_1 2000-04-18T06:00:22Z