topic Re: DTOLE error in Operating System - Microsoft

DTOLE error

Peter Stewart_1 — Fri, 21 Apr 2000 01:57:22 GMT

I am getting the same problem & have the latest version of the drivers. the
dump I get is :-

Windows 98 Version 4.10.1998

DTOLE caused an invalid page fault in

module KERNEL32.DLL at 0177:bff7d760.

Registers:

EAX=fecdd198 CS=0177 EIP=bff7d760 EFLGS=00010203

EBX=8179efbc SS=017f ESP=0065f954 EBP=0065f978

ECX=cba62570 DS=017f ESI=0000e0ec FS=39e7

EDX=bffc9490 ES=017f EDI=fec6ca30 GS=0000

Bytes at CS:EIP:

83 38 00 74 28 83 c0 08 46 3b f1 72 f3 be ff ff

Stack dump:

0065f978 00000000 00000000 00000200 bff92d60 8179efbc bff7db05 8179efbc
00000000 0065f9c0 bff898d3 8179efbc cba62570 00000000 bff7769e bff81af4

Windows 98 Version 4.10.1998

DTOLE caused an invalid page fault in

module KERNEL32.DLL at 0177:bff7d760.

Registers:

EAX=fefb6000 CS=0177 EIP=bff7d760 EFLGS=00010203

EBX=817aa0c4 SS=017f ESP=0065f7f0 EBP=0065f814

ECX=cbaea240 DS=017f ESI=0000da2f FS=360f

EDX=bffc9490 ES=017f EDI=fef48e80 GS=0000

Bytes at CS:EIP:

83 38 00 74 28 83 c0 08 46 3b f1 72 f3 be ff ff

Stack dump:

0065f814 00000000 00000000 00670bb8 bff92d60 817aa0c4 bff7db05 817aa0c4
00000000 0065f85c bff898d3 817aa0c4 cbaea240 00000000 00670f18 bff81af4

How can this be resolved.

Re: DTOLE error

Jamie Hughes_1 — Tue, 25 Apr 2000 11:31:51 GMT

Hi Peter,

This seems to be a pretty popular error message these days! Let's try the
usual fix first:

I believe you might be having the problem documented in Microsoft's Knowledge
Base article Q192969. This problem can occur if you have installed the HP
PictureLink software that is included in the HP OfficeJet drivers. According to
Microsoft, this can be fixed by updating to the latest version of the software.
Just go out to the HP website, click on Drivers, and then follow the prompts
for the OfficeJet product you have. You should then download the latest version
of the software and/or drivers.

As an interim fix, you can move the Hppicture.lnk file from the Startup folder.
You should still download the latest software if possible.

If that doesn't pan out, you will need to have someone actually read the stack
trace for you and maybe they can narrow down the problem further. HP,
Microsoft, etc can read the stack dump for you on an incident basis if you need
it.

Best regards,
Jamie Hughes

Re: DTOLE error

Jose Nacionales — Fri, 28 Apr 2000 06:41:53 GMT

The suggestion to microsoft's recommendation is very incomplete. How do I move
HPLINK file? Where do I move it?

I called Microsoft and they told me that they do not support or solve problems
for HP?

I called HP and they told me that I should go to the website. I went to the
website and downloaded the latest driver for my HP1150C and did not solve the
problem.

I called HP again and they told me that they do not support the product anymore
because it is old. They gave me a fee-based support number.

Can anybody help me solve this problem of DTOLE caused an invalid page fault in
module kernell 32.dll...?

Thanks,

Jose