topic Re: Problems with deskJet 840C in Operating System - Microsoft

Problems with deskJet 840C

Raul_2 — Fri, 28 Jul 2000 08:45:58 GMT

Hello,
I have a Compact-NoteBook (windows 98) and DeskJet 840C. When I print a large document it begin printer ok but then appear random character on paper.
Any suggestion ?
Thank

Re: Problems with deskJet 840C

Mike McKinlay — Mon, 31 Jul 2000 12:46:55 GMT

Did you use the driver from the Win98 install or the one that came on the CD with the printer? New drivers for the 840C can be found at the following:

Parallel connection:

http://www.hp.com/cposupport/printers/software/dj834en.exe.html

USB connection:

http://www.hp.com/cposupport/printers/software/dj837en.exe.html

Make sure you use the installation program and not the Windows "Add Printer" function to install the driver.

Re: Problems with deskJet 840C

Michael Francisco — Wed, 02 Aug 2000 19:51:37 GMT

You might have a parallel cable that isn't up to specs - The deskjet requires good two way communication with the computer to print properly, so it pays not to buy the least expensive parallel. I had a very similar problem when I upgraded to a deskjet without buying a new cable.

Hope this helps,
Michael