topic Re: DL580 G4, error bugcheck: 0x0000001e in Operating System - Microsoft

DL580 G4, error bugcheck: 0x0000001e

garridod01 — Sun, 15 Apr 2007 10:41:14 GMT

Hi, I have a DL580 G4 server and everyday the server has an unexpected reboot. The event log has these messages:
The previous system shutdown at 5:52:25 AM on 4/14/2007 was unexpected.
0000: d7 07 04 00 06 00 0e 00 ×.......
0008: 05 00 34 00 19 00 cb 00 ..4...Ë.
0010: d7 07 04 00 06 00 0e 00 ×.......
0018: 0b 00 34 00 19 00 cb 00 ..4...Ë.

And other message is:

Event ID: 1001

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x80000003, 0x8045b2f0, 0x00000000, 0xbc517948). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\MEMORY.DMP.

Somebody can help me?

Thanks in advance.

Re: DL580 G4, error bugcheck: 0x0000001e

Rob Leadbeater — Sun, 15 Apr 2007 14:49:26 GMT

Hi,

This Knowledge Base article appears to be relevant...:

http://support.microsoft.com/kb/839427

Hope this helps,

Regards,

Rob

Re: DL580 G4, error bugcheck: 0x0000001e

garridod01 — Sun, 15 Apr 2007 15:06:41 GMT

Ok Rob

I am checking this Knowledge Base article.

As soon I have the patch I will install in my server.

Regards.

Re: DL580 G4, error bugcheck: 0x0000001e

garridod01 — Tue, 17 Apr 2007 17:14:06 GMT

Hey Rob,
The patch was not the solution, yesterday microsoft sent me the patch, I installed it but at night the system shutdown again. The event viewer logged the same:

The previous system shutdown at 1:16:43 AM on 4/17/2007 was unexpected.

and

Event ID 1001
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x80000003, 0x8045b2f0, 0x00000000, 0xbc517948). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\MEMORY.DMP.

Regards

Re: DL580 G4, error bugcheck: 0x0000001e

Roger Faucher — Tue, 17 Apr 2007 21:44:31 GMT

Hi: Have you installed SP4 and the Post-Sp4 Rollup?

This article is interesting since the DL580 fits the performance description (particularly if it's an X7140M variant) and for the fact that Microsoft offers no solution. I imagine they expect one to move to W2K3 to resolve this issue: http://support.microsoft.com/kb/924439/en-us#appliesto

How are these servers being used in the middle of the night? Web-server, backup server, etc. Anything in the application log? Have you tried the latest PSP? See: http://h18023.www1.hp.com/support/files/server/us/locate/20_6222.html

Make a great day!

Roger

Re: DL580 G4, error bugcheck: 0x0000001e

garridod01 — Wed, 18 Apr 2007 20:11:22 GMT

Thanks Roger for your reply. Yes, the server has SP4.
The server is used at night. Is an application server where we run Cotrol M a BMC software.

There isn't nothing in the apllication log, only in the system log.

DL580 G4, error bugcheck: 0x0000001e
Question Hi, I have a DL580 G4 server and everyday the server has an unexpected reboot. The event log has these messages:
The previous system shutdown at 5:52:25 AM on 4/14/2007 was unexpected.
0000: d7 07 04 00 06 00 0e 00 Ã .......
0008: 05 00 34 00 19 00 cb 00 ..4...Ã .
0010: d7 07 04 00 06 00 0e 00 Ã .......
0018: 0b 00 34 00 19 00 cb 00 ..4...Ã .

And other message is:

Event ID: 1001

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x80000003, 0x8045b2f0, 0x00000000, 0xbc517948). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\MEMORY.DMP.

I will check the articles.

Thanks.

Re: DL580 G4, error bugcheck: 0x0000001e

Roger Faucher — Wed, 18 Apr 2007 20:28:52 GMT

Here's a link to info re: the Post-SP4 Rollup:

http://support.microsoft.com/kb/891861

Make a great day!

Roger

Re: DL580 G4, error bugcheck: 0x0000001e

garridod01 — Tue, 24 Apr 2007 08:28:01 GMT

Hi Roger,
Microsoft has examined the server dump and the conclusion was the same that in your last answer about kb 924439. I have a very fast Windows 2000-based computer that has a large L3 cache
There isnt a patch, so I need W2k3 or a new patch for wind 2k.

Thanks for your attention.

Regards