topic SV3200 controller unresponsive in StoreVirtual Storage

SV3200 controller unresponsive

Kenneth-S — Wed, 13 Feb 2019 10:18:58 GMT

Suddenly one of our controllers in our SV3200 started being unresponsive.

The working controller can't find the other controller, and the controller seems to end up in an endless reboot sequence after it has been reseeded.

Any ideas? I have created a support case for this, but no answer so far.

Re: SV3200 controller unresponsive

SUBHAJIT KHANBARMAN_1 — Mon, 18 Feb 2019 16:08:22 GMT

Shutdown the Controller with the help of recessed power button as attached in pic. Then open the Controller and physically disconnect and reconnect battery module.

Hope this helps!
Regards
Subhajit

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Re: SV3200 controller unresponsive

SUBHAJIT KHANBARMAN_1 — Mon, 18 Feb 2019 16:08:58 GMT

Shutdown/Reboot process as attached.

Re: SV3200 controller unresponsive

SUBHAJIT KHANBARMAN_1 — Tue, 19 Feb 2019 02:46:04 GMT

@Kenneth-S ....did you got any help or solution for your issue? Do you need to replace the Controller?

Can you please help us to understand if the issue got resolved or not?

If issue got resolved then how?

Also request you to mark the forum as resolved if there is no more outstanding query from your end on this issue.

This will help for everyone who are all following your forum.

Hope this helps!
Regards
Subhajit

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Re: SV3200 controller unresponsive

Kenneth-S — Tue, 19 Feb 2019 06:13:25 GMT

We already tried the thing that you mentioned, and in the meantime HPE started the handling of our case.

They will replace the controller tomorrow, but as of now, our SAN is still running with one controller only. So it is not sovled yet.

Re: SV3200 controller unresponsive

SUBHAJIT KHANBARMAN_1 — Tue, 19 Feb 2019 08:54:28 GMT

@Kenneth-S

Thank you for your reply.

Once issue gets resolved please update in this forum so that everyone who are following this forum will get the updates and this will be learning for everyone.

Hope this helps!
Regards
Subhajit

I am an HPE employee

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Re: SV3200 controller unresponsive

Kenneth-S — Wed, 20 Feb 2019 13:23:52 GMT

Controller has been replaced, followed by a "restore peer" action.

1½ hour later from start of physical replacement to it worked again.

Re: SV3200 controller unresponsive

SUBHAJIT KHANBARMAN_1 — Wed, 20 Feb 2019 14:10:54 GMT

@Kenneth-S .......thank you for providing the update...........kindly mark your solution as self resolved for this forum

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

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