topic Re: CMC 12.8 - Unable to check for updates in StoreVirtual Storage

CMC 12.8 - Unable to check for updates

Martijn_G — Thu, 29 Sep 2022 15:43:26 GMT

Hi,

Since a day or 2 the CMC is not able to check/download updates and can't show any notifications.

When trying to download the error message appears:
"An error occured trying to connect to the HTTPS server. If using a proxy ....."

We all know this issue with an older version of the CMC but this is the latest.
Also "Test HTTPS Connection" doesn't work.
The Commlog shows

ERROR - java.net.ConnectException: Connection timed out: connect

The preferences.txt has the following "upgradeURL"

CmcUpgradePreference.upgradeUrl=https\://downloads.hpe.com/pub/StoreVirtual/CMC/

Are there some servers down at HPe side?
Got this issue from 2 different locations.

Re: CMC 12.8 - Unable to check for updates

sbhat09 — Wed, 28 Sep 2022 12:44:59 GMT

Hello @Martijn_G,

The URL address seems to be incorrect. Can you please check and try again?

https\://downloads*****

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of HPE.

Re: CMC 12.8 - Unable to check for updates

Martijn_G — Wed, 28 Sep 2022 19:27:06 GMT

Hi Srinivas,

I think I've got it under control now.
In C:\Program Files (x86)\HPE\StoreVirtual\UI\downloads\upgrades.xml there is a faulty entry.
The "DownloadURL" section contains a ftp://@10.10.***** entry that do not belong there.
I also don't know how it came there (on 3 different sites/CMC instances!!!).
After removing that line, it looks al works well, even the downloads!
Upgrades.xml now contains:

<?xml version="1.0" encoding="UTF-8"?> <Packages> <FileVersion>20220916_02</FileVersion> <DownloadURLs> <URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL> <URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL> <URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL> <URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL> <URL>https://downloads.hpe.com/pub/StoreVirtual/CMC/</URL> </DownloadURLs>

Re: CMC 12.8 - Unable to check for updates

Sunitha_Mod — Fri, 30 Sep 2022 04:28:23 GMT

Hello @Martijn_G,

Perfect! We are glad to know the problem has been resolved.

Re: CMC 12.8 - Unable to check for updates

TW_GER — Fri, 07 Oct 2022 14:08:21 GMT

Hi there,

especially HPE staff. The URLs mentione before are correctly configured at our systems (multiple clients).

Unfortunatly the servers seem to be down.

Can someone from HPE check.

Thanks,

Thomas

Re: CMC 12.8 - Unable to check for updates

Assen — Fri, 07 Oct 2022 14:18:21 GMT

Hi Thomas,

Just checked and I am able to download the upgrade manifest and updates.
CMC 12.8.00 Build 0102.0

Cheers
Assen

Re: CMC 12.8 - Unable to check for updates

TW_GER — Fri, 07 Oct 2022 14:37:17 GMT

Hi Assen.

Thanks for your fast reply.

Perhaps because you are within the HPE network.

When opening within a browser as well, I get forbidden.

"Test HTTPS Connection..." within CMC (12.7 Build 0229.0") at customers site does not work.

Any Idea?

Thanks,

Thomas

Re: CMC 12.8 - Unable to check for updates

Assen — Fri, 07 Oct 2022 15:54:21 GMT

I explicitly disabled my vpn to try it out and I can confirm that it's working.
To get "forbidden" while accessing the site root folder is expected behaviour, the server does not allow listing of files.
But this should work: https://downloads.hpe.com/pub/StoreVirtual/CMC/StoreVirtual_OS_12_8_Announcement.html

You could try to download a 12.8 CMC from here: https://myenterpriselicense.hpe.com/cwp-ui/product-download-info/StoreVirtualSW/12.8/sw_free?&

Hope this helps.

Best,
Assen

Re: CMC 12.8 - Unable to check for updates

TW_GER — Fri, 07 Oct 2022 16:43:41 GMT

Hi Assen.

I just did some checks with other installations.

It seems to be a problem with the 12.7 CMC. Perhaps because of enforced newer https ciphers.

So I just downloded the 12.8 wich works.

Thank you for your help and suggestions.

Have a nice weekend.

Thomas