topic Re: P4300 G2 shutdown suddenly.. in StoreVirtual Storage

P4300 G2 shutdown suddenly..

Piyadassi Sidarta — Sun, 05 Dec 2010 13:43:11 GMT

Dear Expert..

I've HP StorageWorks P4300 G2 7.2TB SAS Starter SAN (BK716A), consist 2 Node of P4300.

One node always goes shutdown suddenly, When powering up the system, approximately 5 minutes later the system goes shutdwon suddenly. There is no any led error on led indicator in front of the system..

The other node is running well. I've already used CD Quick restore for reimaging SAN I/Q and successfull but it doesn't solve the problem.

I've also tried plug-unplug fans, power supplies & swap its with good one from the other node but still it's doesn't solve the problem..

Need ur help..

Regards,
Piyadassi

Re: P4300 G2 shutdown suddenly..

Uwe Zessin — Sun, 05 Dec 2010 15:14:24 GMT

Maybe it is a problem similar to this:

c01959960 - ADVISORY: HP LeftHand P4000 power ambient temperature thresholds are incorrect after upgrading an HP LeftHand P4500 or P4300 to BIOS version 2009.08.04 (A)

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01959960

Re: P4300 G2 shutdown suddenly..

Piyadassi Sidarta — Sun, 05 Dec 2010 15:24:13 GMT

Hi..

Thanks for ur response..
But this is the new lefthand P4300, I've also checked the system already had the latest firmware..

Thanks
Piyadassi

Re: P4300 G2 shutdown suddenly..

teledata — Mon, 06 Dec 2010 03:51:46 GMT

Does the alert log show any indication of thresholds for anything that are out of spec?

You may want to setup monitoring from the CMC and collect performance and health stats to see if you see any odd numbers prior to the reboot.

Re: P4300 G2 shutdown suddenly..

Piyadassi Sidarta — Mon, 06 Dec 2010 04:01:56 GMT

Hi..

Ya, in BIOS, there is message "Inlet Ambient Temperature -07C/20F"

I also believe, there is like sensor problem & the system shutdown automatically..

I don't have time to enter the CMC, because the system already shutdown..

Regards,
Piyadassi