topic Re: Lefthand patches in StoreVirtual Storage

Lefthand patches

madoc — Wed, 22 Jul 2009 08:53:58 GMT

Where do the lefthand patches now live ?

The lefthand legacy site looks to have gone and I couldn't find them anywhere on the ITRC.

cheers

John

Re: Lefthand patches

Gauche — Wed, 22 Jul 2009 16:28:00 GMT

The HP Business Center currently has all patches, software products, and diagnostic utilities (Health Check, etc). Pretty much everything but SAN/iQ itself and the CMC can be found here. This is a very handy site that many folks were not aware of.
To get there, go to:
www.hp.com
Select "Support & Drivers"
Select "Download Drivers and Software (and firmware)" and in the search field insert "HP LeftHand"
Pick your product
Select "Cross operating system"

If you are looking for the CMC or the VSA you can get them from the VSA demo site @ www.hp.com/go/tryvsa

Re: Lefthand patches

Dave Brenner — Tue, 28 Jul 2009 22:14:02 GMT

I've been to that location and while there are patches, a diagnostic console, and some "SAN/iQ Solution Packs", I do not see any downloads for the actual NSM software (which HP phone techs have implored me to upgrade).

Under my $12,000+ support agreement with LeftHand Networks, I had access to all of this stuff. Now I can't even get the web support folks (or their supervisor) to respond to my emails.

Re: Lefthand patches

Uwe Zessin — Wed, 29 Jul 2009 07:02:46 GMT

Very disappointing.

Where is the FOM?
Where can I find a solution pack to be used with 8.0/8.1(VSA) ?

The links for the old 6.6 packs are only reachable via _some_ products and then the links don't work, because a '/' is missing between two folder names.
(OK, I have not traversed ALL products, but all except for the last 7 on this page:
http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom〈=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=HP+LeftHand&submit=Go+%BB
)

Same disappointment with the 'documentation'.

- most files don't even have a document number + release date

- many files have been re-released with minor edits like the title (well, at least under the same 'c8'-filename)

- many files I open in a reader start _somewhere_ in the document and not with the first page

Isn't there at least a little QA?

Re: Lefthand patches

madoc — Wed, 29 Jul 2009 07:05:34 GMT

I am having the same issues.

Not all the patches are where you expect them to be, the same with the healthcheck software.

Some lefthand documents don't appear to have made it to the HP site.

Re: Lefthand patches

Ben ousley — Wed, 29 Jul 2009 11:38:02 GMT

I had same issue. For those looking for patches i talked to a lefthand rep last week and he gave me the follow ftp site to pull down patches and CMC. If anyone can decipher which is the NSM upgrade to 8.1 let me know. 8_1_management_software is the CMC (I believe only Wndows)

FTP System: hprc.external.hp.com (15.192.32.69)
Login: saniq8_1
Password: SANIQ8_1 (NOTE: CASE-sensitive)

ftp://saniq8_1:SANIQ8_1@hprc.external.hp.com/
ftp://saniq8_1:SANIQ8_1@15.192.32.69/

Re: Lefthand patches

Uwe Zessin — Fri, 31 Jul 2009 07:07:54 GMT

Great, exactly what I was looking for.

Ben, you've been nominated for the "hero of the month".

Re: Lefthand patches

Dave Brenner — Fri, 31 Jul 2009 17:07:19 GMT

After 10 days, support finally got back to me and informed me that the software I was looking for (7.x for NSM 150 and 8.x for NSM 160) has not yet been released but would be released on 07.08.2009. I sure hope they meant August 7, 2009, because in the U.S. 07.08.2009 means July 8, 2009, which was over 3 weeks ago. All of that aside, though, the SAN/iQ software in question has been out for a long time and there are patches for both releases available for download. I just don't understand how they can be so confused about their own product or why it took so long for them to reply with incorrect information.

Re: Lefthand patches

Dave Brenner — Tue, 04 Aug 2009 17:24:25 GMT

Also available:

ftp://saniq7_1:SANIQ7_1@hprc.external.hp.com

and

ftp://saniq8_0:SANIQ8_0@hprc.external.hp.com

I had to guess at those.

Re: Lefthand patches

Jesse Goodwin — Fri, 28 Aug 2009 12:24:53 GMT

Those sites have the upgrade to SAN/iq 8 but has anyone found the upgrade to SAN/iq 7?

thanks

Re: Lefthand patches

Dave Brenner — Fri, 28 Aug 2009 14:52:51 GMT

The first URL is for version 7.

Re: Lefthand patches

Jesse Goodwin — Fri, 28 Aug 2009 16:56:09 GMT

Thanks.

The ftp site for version 8 was cached so it kept going there until I cleared my cache.

Re: Lefthand patches

Arnol Lopez — Tue, 24 Nov 2009 19:38:05 GMT

thanks Ben, FTP links saved me more hours in the labyrinth that is HPâ s IT Resource Centerâ ¦where good techs go to die.

-Arnol

Re: Lefthand patches

teledata — Wed, 25 Nov 2009 15:49:08 GMT

Heh... Nice to have the financial investment (of HP) behind the Lefthand products, but man, those Lefthand guys sure ran a stellar support site... ;)

Re: Lefthand patches

René Loser — Wed, 02 Dec 2009 07:15:48 GMT

Hi,

The latest releases of the ISO you can find now on http://www.hp.com/go/p4000downloads

For patches go via http://www.hp.com/go/p4000 -> an there select "HP Support & Drivers".

Best regards,
reNe

Re: Lefthand patches

djlaube — Thu, 14 Jan 2010 16:00:50 GMT

Also, for everyone's benefit, I've posted all of the locations that we know about to our blog here:
http://blog.lewan.com/2009/09/14/easy-ftp-links-to-hp-lefthand-networks-software-and-code/
Take care!