topic Re: email configuration in StoreVirtual Storage

email configuration

anyCOPY — Mon, 11 Jul 2011 15:02:54 GMT

Hi guys,

I'm not sure if this has been dealt with before, I cannot find anything on these boards about it ( or I'm just not looking where I should ), but here's a challenge:

We have a P4500 setup, with 5 storage nodes. Everything is running perfect, but the email setup. In the alarms, there's an error message stating "The email configuration status is failed". Which is weird, since all nodes are sending test and error emails to our support emailadress, We just can't seem to get rid of the *warning* ( the little yellow sign with the exclamation point in it in our CMC. We've tried setting up a completely new mailserver, just for testing purposes, to no avail.

Anyone have any idea how to get rid of this?

Thanks in advance,

Kind regards,

Kay Dieckmann

anyCOPY ApS

Re: email configuration

Jitun — Tue, 12 Jul 2011 05:24:55 GMT

As of now there is no way to remove the warning from the Alarms.

Are the Nodes updated with Patch-set 20020 and 20030 ?

Re: email configuration

anyCOPY — Tue, 12 Jul 2011 13:33:31 GMT

Thanks for your quick reply.

As for the patches, yes, the nodes are fully patched and updated..

It's just weird that the error is only showing up on one of 5 identical nodes, but the configuration is done in CMC for all 5 nodes ( so I would assume that either none, or all 5 nodes should be in error.. ) And I hate errormessages, when in fact, there is no error.. :)

Again, thanks for your reply !!

Kay Dieckmann

Re: email configuration

Jitun — Tue, 12 Jul 2011 17:13:37 GMT

Its most probably a Bug.

I would advice opening a Case with HP.

Re: email configuration

Bart_Heungens — Tue, 12 Jul 2011 18:12:04 GMT

I don't know the explanation why, but I had this once also and I was able to solve it by making a change in the configuration inside the CMC (for instance add an email address) so that the config has to be re-deployed to all storage nodes... And all errors were gone...

Give it a try!

Re: email configuration

majedian21 — Fri, 15 Jul 2011 17:55:05 GMT

I had this exact same problem with our P4000 G2 cluster after creating it - 3 out of the 5 nodes showed this alert message. All patches were up-to-date for my nodes and CMC. I followed the advice mentioned above and simply changed the sender email within the Management Groups's Events > Email option. I hit "Apply and Test" and it worked - something must have needed to get reset in each node's configuration. I simply changed it back to what the sender email was originally, and I was good to go. Hope that helps to confirm the fix!

Re: email configuration

Bart_Heungens — Fri, 15 Jul 2011 18:15:15 GMT

Good to hear that the 'fix' helps...

Do not forget to assign this thread as solved for further visitors! Kudo's are always nice to receive :smileywink:

Kr,

Bart

Re: email configuration

anyCOPY — Wed, 20 Jul 2011 07:39:12 GMT

Good to hear that " Fix " worked for someone. However, bug still persists on our end.

Any other possible solutions are welcome.. ( complete reinstall/reconfigure of CMC didnt help either )

Re: email configuration

anyCOPY — Fri, 22 Jul 2011 13:17:49 GMT

Ok, so today there was an update available for the CMC, and even though it wasn't in the patchnotes, I figured I'd update that to see if it would solve the issue...But ofcourse, it didn't, it made it worse.. now, 3 out of 4 nodes are showing the error.

Thanks HP

Re: email configuration

robbiebob — Tue, 16 Jul 2013 08:56:18 GMT

Hey its 2013 why does this bug still exist... newly updated all the firmware .... Thanks for the answer though.. helped me :)

Re: email configuration

Stephan_K — Wed, 17 Jul 2013 19:13:58 GMT

Hi,

for the current Lefthand OS Versions this issue normally does not occur.

In 9.5 Patchset 02 there was an fix for this issue:

When email is not configured for a storage system, the warning icon no longer displays incorrectly next to the storage system icon. The warning icon correctly displays next to the Email icon under Events node in the Navigation pane.

In previous versions i also found sometime alarms even if email was working. I fixed it by adding an recipient address and removing it afterwards again.

Hope this helps.

Regards

stephan

Re: email configuration

KEKopp — Tue, 13 Aug 2013 22:50:52 GMT

This is issue appears to ongoing.

I was able to work-around by changing all information to random address, applying, then again entering correct information and applying.

This occurred for me when rebuilding a node and adding it to the SAN.

It appears that all information must be changed or the information is not applied consistently to all nodes.

Cheers..

Re: email configuration

Emilo — Wed, 14 Aug 2013 14:10:53 GMT

Clear all the values

Save and exit CMC

Go back in and add

see if that works

Re: email configuration

Brad Toy — Wed, 09 Apr 2014 12:58:31 GMT

That worked for me too, thanks!