topic Damaged P4500 in StoreVirtual Storage

Damaged P4500

HarleyTurner — Fri, 26 Jul 2013 04:41:03 GMT

Hi Team,

Sorry this may sound very silly, but I have a co-worker that accidently dropped a P4500 from the top of a rack and now it is damaged.

:( :(

While I am going to work with the Customer Support to get the broken unit fixed, we need to see how we can get it up and running quickly since we need to use it quite extensively...

We may have a P4500 used for training in our office. What is the best procedure in replacing the broken unit with the one from the office?

Do we just make sure that it has the same Hostname and IP and bring it back into the cluster and it’ll do a restrip?

Help needed... quite urgently in this case...

P.S. This thread has been moved from Disk-Based Systems > Disk Array to HP StoreVirtual Storage / LeftHand.-HP forum moderator

Re: Damaged P4500

Siva_HP — Thu, 25 Jul 2013 11:33:59 GMT

First i would suggest you to talk to HP Support. Check about the Damage of the box. If it is only Cosmetic Damage, you can use the all good parts to spare server.

Re: Damaged P4500

Torsten. — Thu, 25 Jul 2013 13:16:59 GMT

The problem comes with the licence, based on the MAC address of the box.

If you can use the system board of the old box, you are fine. If not, you need a new licence, when using "exchange unit". IIRC you have a 60 day instant on by default.

Re: Damaged P4500

Sbrown — Sat, 27 Jul 2013 00:46:14 GMT

HP support team on reddit posted a link to change the mac address of the internal nic, but he said it was just easier to "rehost" the mac address yourself. Once you are setup in HP software online, you can rehost all day long by yourself.

This is a good use for having a VSA , you could temporarily use any old box until you can get the server repair under warranty!

Re: Damaged P4500

oikjn — Sun, 28 Jul 2013 01:20:12 GMT

if the node is dead and not ever going to turn back on and all your LUNs are at least NR10 and the "spare" node you have is a licensed node, you don't need to (and should't) change the IP address and name to match to old node but just make sure the new node has a DIFFERENT IP and name on the correct subnet and then join it to the managment group and then you can do a node exchange to replace out the broken unit.... I"ve done this a few times w/ VSAs and its never been a problem.