topic Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units in StoreVirtual Storage

P4530 SNMP - Terminating SNMP agent, logging out from storage units

L.G. Wieberdink — Wed, 03 Jul 2013 07:44:43 GMT

LS,

Just finished configuring new 2-node P4530 cluster, including SNMP. We have been using Cacti (for performance purposes) on other Lefthand hardware, like P4500G2, DL320s and even VSA clusters using different versions of SAN/iQ.

The P4530 cluster is in a dedicated Management Group using LefthandOS 10.5.

Problem can easily be reproduced by running the following command from a unix system and have the CMC opened concurrently.

# snmpwalk -v 2c -m all -c public <ip-address> .1.3.6.1.4.1.9804.3.1.1.2.1

The SNMP agent will be terminated and you are kicked out from the storage units. The command ends with Error in packet. Reason: Unknown error.

This happens while the information of the P420i storage controller is accessed.

Anyone else experiencing this problem as well?

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

Penguin1222 — Wed, 10 Jul 2013 17:52:23 GMT

We have the same problem with P4330 monitored by cacti , we can monitor the cluster level but not the node level.

If we try to query the nodes directly the snmp daemon die

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

sbpdieck — Tue, 20 Aug 2013 15:29:58 GMT

Hi Gert,

I am have the same issue on 4530 systems. Did you open a case with HP ? Or where you able to solve this yourself ?

Regards Cees

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

L.G. Wieberdink — Thu, 22 Aug 2013 08:35:25 GMT

Hello Cees,

I opened a case at HP about 5 weeks ago and spoke with an engineer about.

He was able to reproduce the problem by accessing the storage unit via a

backdoor mechanism. Using this method he was able to become root user

on the unit, where he issued the snmpwalk command. The command indeed

terminated with an error and we were kicked out off the Management Group.

He promised me to escalate this to Engrg.

I will check later on this weekend to see if there is any progress.

We saw this the first time when we used Cacti to produce performance reports.

-gw

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

cw-sbp — Sun, 25 Aug 2013 19:03:32 GMT

Hi Gert,

Interesting because HP told me there is no other customer with the same issue.

At the moment the case we have open is being escalated.

Regards Cees

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

L.G. Wieberdink — Tue, 27 Aug 2013 09:10:41 GMT

Hello Cees,

Just to inform you that our Case progress report says that they elevated our problem to Level 3 and that we will be contacted by HP lateron today. Our case # is 4645495160

rgds

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

cw-sbp — Tue, 27 Aug 2013 09:51:43 GMT

Hi Gert,

The case we have open is: 4645575924.

Regards Cees

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

Prakash Singh_1 — Wed, 28 Aug 2013 04:01:46 GMT

Hi,

For P4000 SAN solutions querries you can also visit the HP Guided troubleshooting tree.

Below is the link for HPGT:

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-905&h_lang=en&h_cc=us&h_product=304617&h_audience=smb&h_client=s-h-e010-1&h_audiencerestrict=true&lang=en&cc=us

I work for HP

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

cw-sbp — Wed, 28 Aug 2013 06:16:08 GMT

Hi Prakasjh,

Thx for the url.

In the mean time HP confirmed that it is a bug and the our case is now under investigation of L4 (R&D) but no timeframe nor indication yet when a fix will be available

Regards Cees

Re: P4530 SNMP - Terminating SNMP agent, logging out from storage units

L.G. Wieberdink — Fri, 30 Aug 2013 07:29:10 GMT

Got estimation yesterday that final patch will be released mid-September.

rgds,