topic Re: HPE Vmware PAC keys activation on Broadcom portal in Operating System - VMware

HPE Vmware PAC keys activation on Broadcom portal

raymondkhawand — Mon, 10 Jun 2024 10:58:16 GMT

I am not able to redeem my HPE-VMware PACs on Broadcom portal after the migration of VMware.

Anyone found a solution for that ?

Query: HPE Vmware PAC keys activation on Broadcom portal

support_s — Mon, 10 Jun 2024 11:59:12 GMT

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1. VMware software from HP License Activation Instructions

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Rif.: Query: HPE Vmware PAC keys activation on Broadcom portal

davidev — Tue, 11 Jun 2024 07:59:46 GMT

vmware redeem portal is not active, so the procedure doesn't work.

Please provide a valide procedure!

Re: HPE Vmware PAC keys activation on Broadcom portal

Rajaram02 — Wed, 12 Jun 2024 03:54:54 GMT

We are not able to submit support requests since the portal data migration on April 30^th.

This is the new process communicated by Broadcom as of today:

The customer needs to follow below instructions to access Broadcom’s portal and submit a request:

To access FW please register on the Broadcom Portal and tie to your SITE ID, you will see your entitlements and FW downloads.

If you have issue / do not know your SITE ID/ need help with correcting dates please contact the Broadcom Customer Care team. Link below

Here is how to access the Portal : Article ID: 145606 New user guide for Broadcom Support Portal

Customer Care:

Provides license keys.
Provides Broadcom Support Portal assistance (including registration, password, Case management, and product download support).
Provides account services (such as billing and address changes).
Offers non-technical assistance in Customer Care Community.

Customer Care Request Form

Re: HPE Vmware PAC keys activation on Broadcom portal

CarstenLoew71 — Tue, 02 Jul 2024 07:16:10 GMT

Has anyone had success with this ? We are stuck in a loop as Broadcom closes out tickets with messages like this:"

Thank you for contacting Broadcom Support. I have reviewed your case and understand that have questions about PAC(Partner Activation Code) redemption.

Please note that PACs can no longer be redeemed in the Broadcom Support Portal. Please work with your Partner who you purchased the PACs from.

As there is no pending action, this case will be archived.

HPE software licencing support is of no help, even with valid HPE Order numbers , we get redirected to our account manager / HPE Order processing.

Most frustrating experience in IT for last 25+ years.