topic Re: SSSU & Command View EVA 6.0.2 Login error in Storage Software

SSSU & Command View EVA 6.0.2 Login error

Ols — Wed, 05 Sep 2007 13:05:36 GMT

Login from SSSU or HPCC to EVA doesn't work.
In SSSU i get error "Error opening https connection". In the log file it says "05/09/07 20:01:43 - 6144737, net, 2972, 2276, 2, httpclient, 372, post: https://10.46.48.57:2372/command_view_eva/xmlintr
05/09/07 20:01:43 - 6144762, cvclient, 2972, 2276, 1, cvclientlib, 369, CVClient ERROR: user credentials validation failed.
05/09/07 20:01:43 - 6144762, net, 2972, 2276, 2, httpclient, 76, Closing connection to: 10.46.48.57 2372
05/09/07 20:01:43 - 6144762, net, 2972, 2276, 2, secsocket_ossl, 288, closing connection"

I have verifed that user account is in HP Storage Admin group and the account can login in to Command View EVA.

Thankss for any help.

Re: SSSU & Command View EVA 6.0.2 Login error

Denver Osborn — Wed, 05 Sep 2007 18:05:05 GMT

Check the local security policy on the windows server. If the user or group aren't part of the "Access this computer from the network" policy, the SSSU login from a remote system will fail.

From the Windows server, start -> run -> %SystemRoot%\system32\secpol.msc /s

From local security settings, Local Policies -> User Rights Assignment -> open up "Access this computer from the network"

If your user or the HP Storage Admins / Users group isn't part of this policy, add them and test out SSSU again.

-denver

Re: SSSU & Command View EVA 6.0.2 Login error

Sheldon Smith — Wed, 05 Sep 2007 20:13:56 GMT

It is still a Windows host. Have you tried stopping and restarting the "HP Command View EVA" service? I have seen behavior that made no sense clear up after bouncing the service. Or even rebooting the entire platform.

Re: SSSU & Command View EVA 6.0.2 Login error

Ols — Thu, 06 Sep 2007 03:17:18 GMT

I have checked the security policy and i have also tried restarting.

Re: SSSU & Command View EVA 6.0.2 Login error

The Brit — Thu, 06 Sep 2007 12:33:08 GMT

Hi Ols,
I don't know what OS you are running, however a friend of mine had a similar problem running sssu scripts from batch queues. The SSSU scripts needed to login to the SMA and started to give errors after upgrading to V6.x

He was able to resolve it by placing the login and SSSU commands into a file, say "Commands.Txt" containing;

select manager User= Password=
select cell
: : :

: : :
exit

and then pass this to the EVA through SSSU with;

sssu "file Commands.Txt"

I don't know why this should work, but it did for him.

Dave

Re: SSSU & Command View EVA 6.0.2 Login error

Ols — Thu, 06 Sep 2007 12:37:32 GMT

The OS is Windows 2003 Sp2. I have tried useing a script file also.

No difference

Re: SSSU & Command View EVA 6.0.2 Login error

Denver Osborn — Thu, 06 Sep 2007 17:03:01 GMT

If you run SSSU from the Windows 2003 server, does the login succeed? If it does, then it's either a firewall or windows security policy.

Test it out and let us know.

-denver

Re: SSSU & Command View EVA 6.0.2 Login error

Ols — Fri, 07 Sep 2007 03:18:15 GMT

No the login doesn't work from the local Windows 2003.

Re: SSSU & Command View EVA 6.0.2 Login error

Ols — Sat, 08 Sep 2007 06:15:29 GMT

I have trouble also with webes. The EVA doesn't show up in the webes gui. And also the HPCC don't work.

Re: SSSU & Command View EVA 6.0.2 Login error

Del_3 — Sat, 08 Sep 2007 12:58:32 GMT

Ols, Windows SP2 is not listed as supported for a managment server - only SP1. Maybe this is related to your issue.

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01080781/c01080781.pdf?jumpid=reg_R1002_USEN

Re: SSSU & Command View EVA 6.0.2 Login error

Ols — Sun, 09 Sep 2007 02:42:50 GMT

I have removed SP2 and there no difference.