topic Re: Possible Hardware Failure in Operating System - HP-UX

Possible Hardware Failure

Scott McDade — Mon, 13 Jan 2003 19:13:18 GMT

Hello:

I have a C3600 workstation running 11i. It appeared to have a hard fail. No keyboard, monitor or mouse access. Unable to access it via telnet or ftp and it was un-pingable. The display attached was not getting a signal and on the front panel of the workstation the following message appeared:

FLT CBFD: SYS BD
unknown check

I had to power off and it came back up without incident but I would really like to know what the above message is telling me and if there is any other way to find out what could have caused this interrupt.

Any suggestions?

-Scott

Re: Possible Hardware Failure

Pete Randall — Mon, 13 Jan 2003 19:15:56 GMT

Scott,

Check OLDsyslog.log and /var/adm/crash for errors/dumps.

Pete

Re: Possible Hardware Failure

Ken Hubnik_2 — Mon, 13 Jan 2003 19:18:56 GMT

Call HP doesn't sound good. The ts99 file should narrow it down. What does the GSP log say??

Re: Possible Hardware Failure

Steven E. Protter — Mon, 13 Jan 2003 19:34:15 GMT

You may have had a crash in which case you need to do a q4 analysis and send the output to the support center.

ll /var/adm/crash

Any crashes out there?

We had a network switch fail, temporarily parylizing the NIC card to a bunch of servers. One older D class never came back up. No crash, no problems after booting.

Check with network administration. Maybe a switch or hub went down.

Steve/

Re: Possible Hardware Failure

Marco Santerre — Mon, 13 Jan 2003 20:14:02 GMT

Along with the /var/adm/crash files, I would also look at /etc/shutdownlog to see if the machine Panic or Fail. And if it is a hardware failure you have good chances on finding it out in the /var/tombstones/ts99. Though, chances are I would get help from HP to help me read this file and understand it a bit better.

Re: Possible Hardware Failure

Eugeny Brychkov — Mon, 13 Jan 2003 21:10:22 GMT

This message means that system board detected system check request, but was unable to understand what caused this request.
As everybody already proposed please attach /var/adm/tombstones/ts99 file to your next reply. You can check it by yourself by looking at timestanp in the file valid or not (same as the time of crash)
Eugeny