topic Re: EMS error message - CD ROM in Operating System - HP-UX

EMS error message - CD ROM

SM_3 — Fri, 24 Jan 2003 11:25:55 GMT

On B180L
11i recent install

I get the following EMS message mailed to root:

/storage/events/disks/default/8_16_5.2.0 is >= 3.
Its current value is SERIOUS(4).

Event data from monitor:

Event Time..........: Sat Jan 18 14:17:43 2003
Severity............: SERIOUS
Monitor.............: disk_em
Event #.............: 100776
System..............: pilot

Summary:
Disk at hardware path 8/16/5.2.0 : Software configuration error

Description of Error:

The device was unsuccessful in processing the current request message
because the message contained an invalid field in the command data block.
The request was not processed.

Probable Cause / Recommended Action:

The error most likely indicates that the device is not fully supported by
the current driver. This may or may not cause a problem in the operation
of the device.

The CD ROM in STM is Green with Verify successful.
The cd rom is on the in built SCSI interface.

I've searched around and can't find much.
Can anyone help?

Re: EMS error message - CD ROM

melvyn burnard — Fri, 24 Jan 2003 12:44:53 GMT

What type of CDROM is it? Toshiba? HP?
Note there is a known issue with certain revisions of the EMS/STM software that will give you htese symptoms.
You can update both EMS and STM to the latest revision and see if this helps, otherwise there is a workaround to stop this.

EMS Release Notes are viewable here:
http://docs.hp.com/hpux/onlinedocs/diag/ems/ems_rel.htm

and hte STM Release Notes are here:
http://docs.hp.com/hpux/onlinedocs/diag/stm/stm_rel.htm

Re: EMS error message - CD ROM

Ravi_8 — Fri, 24 Jan 2003 12:48:56 GMT

Hi,

did you tried installing HWEnable patches?

Re: EMS error message - CD ROM

SM_3 — Fri, 24 Jan 2003 13:29:53 GMT

It's a Toshiba CD rom

I have installed the HW enable patches.

Melvyn thanks for the tip.
Will install the latest version of EMS and will let you know what happend.

Re: EMS error message - CD ROM

Steven E. Protter — Fri, 24 Jan 2003 13:37:07 GMT

The device continues to function properly? I'm not sure from your post.

run dmesg, if you get an lbolt, regardless of the xstm or mstm results, have hardware replace the unit.

It could however be a cable or scsi interface problem and you should work with HP hardware support to correctly diagnose the problem and take corrective action.

P

Re: EMS error message - CD ROM

SM_3 — Fri, 24 Jan 2003 13:46:19 GMT

cd rom works ok so far

dmesg output as follows:
dmesg

Jan 24 13:51
NOTICE: autofs_link(): File system was registered at index 3.
NOTICE: cachefs_link(): File system was registered at index 5.
NOTICE: nfs3_link(): File system was registered at index 6.
8 bc
8/0 GSCtoPCI
8/0/19/0 c720
8/0/19/0.6 tgt
8/0/19/0.6.0 sdisk
8/0/19/0.7 tgt
8/0/19/0.7.0 sctl
8/0/20/0 btlan
8/0/63 asio0
8/16 bus_adapter
8/16/4 asio0
8/16/5 c720
8/16/5.1 tgt
SCSI: First party detected bus hang -- lbolt: 5218, bus: 1
lbp->state: 3000
lbp->offset: 80
lbp->uPhysScript: 2737000
From most recent interrupt:
ISTAT: 09, SIST0: 00, SIST1: 00, DSTAT: 84, DSPS: 00000001
lsp: 00000000
lbp->owner: 02727e00
bp->b_dev: cb011000
scb->io_id: 100000b
scb->cdb: 12 01 80 00 ff 00
lbolt_at_timeout: 2018, lbolt_at_start: 2018
lsp->state: 10d
scratch_lsp: 02727e00
Script dump [02732000]:
090000c0 02735a00 0900003f 020daf80
c0000004 027373c8 027377f8 80080000
SCSI: Resetting SCSI -- lbolt: 5518, bus: 1
SCSI: Reset detected -- lbolt: 5518, bus: 1
8/16/5.1.0 sdisk
8/16/5.2 tgt
8/16/5.2.0 sdisk
8/16/5.4 tgt
8/16/5.4.0 sdisk
8/16/5.7 tgt
8/16/5.7.0 sctl
8/16/0 CentIf
8/16/1 audio
ps2_readbyte_timeout: no byte after 500 uSec
ps2_readbyte_timeout: no byte after 500 uSec
8/16/7 ps2
8/24 graph3
62 processor
63 memory
btlan: Initializing 10/100BASE-TX card at 8/0/20/0....

System Console is on the Built-In Serial Interface
Logical volume 64, 0x3 configured as ROOT
Logical volume 64, 0x2 configured as SWAP
Logical volume 64, 0x2 configured as DUMP
Swap device table: (start & size given in 512-byte blocks)
entry 0 - major is 64, minor is 0x2; start = 0, size = 2097152
Dump device table: (start & size given in 1-Kbyte blocks)
entry 00000000 - major is 31, minor is 0x6000; start = 310112, size = 1048576
Starting the STREAMS daemons-phase 1
Create STCP device files
$Revision: vmunix: vw: -proj selectors: CUPI80_BL2000_1108 -c 'Vw for CUPI80_B
L2000_1108 build' -- cupi80_bl2000_1108 'CUPI80_BL2000_1108' Wed Nov 8 19:05:38 PST 2000 $
Memory Information:
physical page size = 4096 bytes, logical page size = 4096 bytes
Physical: 524288 Kbytes, lockable: 390944 Kbytes, available: 450240 Kbytes

NOTICE: vxvm:vxdmp: added disk array OTHER_DISKS, datype = OTHER_DISKS

Re: EMS error message - CD ROM

SM_3 — Fri, 24 Jan 2003 14:29:51 GMT

trying to install the new version of EMS and swinstall will not Schedule any Products for install:

| |
|+----| Target : pilot:/ |----+ |
|| Yes| Status : Ready |ice ^ |
|| | Products Scheduled : 0 of 3

anyone know why?

Re: EMS error message - CD ROM

SM_3 — Fri, 24 Jan 2003 14:39:30 GMT

it's ok i know why!

Re: EMS error message - CD ROM

SM_3 — Wed, 29 Jan 2003 11:57:41 GMT

I installed the latest OnlineDiagnostics & the latest HWenable Dec2002 patches.

This has dealt with the CD-ROM issue.

But now EMS is complaining about a disk!

Thanks for the help.