topic Re: told MAPPER not supported by the processor in Operating System - HP-UX

told MAPPER not supported by the processor

Dan Newcombe — Tue, 04 Feb 2003 18:52:07 GMT

I have an rp5470 running HPUX 11. In trying to figure out why the attached tape library is acting up, I rebooted to run MAPPER, and was rudely told:

MAPPER v A.02.46

ERROR 0000
Error : This Processor (Hardware Model: 5DFH) is not supported
by the MAPPER utility

The version of HPUX (11) is provide by the Board of Regents so that all the colleges are running off a standard base install. During that install, I'm guessing it did some mucking around in the LIF area and put on an older version of the ODE tools.

I ran mkboot with the /usr/sbin/diag/lif/updatediaglif file as the parameter, but I am guessing that whatever is there is also not up to date. The timestamp is Aug 31, 2000 on the files.

If these are indeed old, where can I get the correct files for my machine? (or any other help :)

Re: told MAPPER not supported by the processor

Steven E. Protter — Tue, 04 Feb 2003 18:57:31 GMT

Do you have the December 2002 Gold Quality patch set installed? If not, this might be a good idea. Just because you have the same base install doesn't mean you can live without patches.

I ran a search and didn't find any patches based on the information in your post.

However, if it worked and stopped working, you might want to look here:

/var/adm/syslog/syslog.log

In the same directory, there might be some older logs

/etc/rc.log

dmesg
It might give you a hardware fault that would help.

My working theory right now is that hardware or cabling suddenly failed or go unplugged. Could be the tape library too. Whats the model number on that?

P

Re: told MAPPER not supported by the processor

Dan Newcombe — Wed, 05 Feb 2003 06:01:05 GMT

I have the september support plus bundle on, which is (as best as I can tell) the latest for HPUX 11). I agree...the base install was just that.

What you mentioned is the problem - I can't find anything about MAPPER on HP's forums/techsupport etc... that seems to match my problem. Most posts with matches are people trying to rebuild their LIF.

On a whim, I told it to install the 64-bit code to see if that would help, as the procs are 64-bit. It installed mapper2 instead of mapper (which was what was on there when HP shipped it) Funny thing is I go into ODE and enter ls, and nothing shows. I go ahead and run mapper2 anyway, and get

ERROR in diagnostic library routine DL_CheckCPU (136).
MAPFILE indiciates that MAPPER2 does not support this processor model (5DF).TM_CHECK_CPU failed; status = -32

and there is nothing even close to that on HP's site!!!

Re: told MAPPER not supported by the processor

Dan Newcombe — Wed, 05 Feb 2003 06:19:48 GMT

my stupidity - I had downloaded the quality pack. Am now getting the Dec 2002 Support tools.

Too tired.

Re: told MAPPER not supported by the processor

Dan Newcombe — Wed, 05 Feb 2003 06:33:26 GMT

Yippie!!! That did it. It is now working fine...thanks for the pointer.

Now onto debugging SCSI reset problems :(