topic Re: ERROR at installting quality pack 2002 in Operating System - HP-UX

ERROR at installting quality pack 2002

sameer_5 — Thu, 06 Feb 2003 16:47:45 GMT

Hi,
I am installing the following
QPK1100 B.11.00.58.5 Quality Pack for HP-UX 11.00, September 2002 patch and get the following error.
ERROR: Read from serial depot file failed. No such file or directory
(2).
ERROR: Read from serial depot file failed. No such file or directory
(2).
ERROR: Temporary catalog file
"/var/tmp/BAAa02915/catalog/PHNE_22671/pfiles/INFO" was not
loaded from the tape or could not be read. This probably
indicates the first volume of a multivolume tape set was not
mounted or the tape media is corrupt.
* Retry number 1 of 1 for file information for product
"PHNE_22671,r=1.0".

I copied the deport in /tmp and running the swinstall from there. Please help me to solve this problem

Thanks

Re: ERROR at installting quality pack 2002

Helen French — Thu, 06 Feb 2003 16:56:27 GMT

Multiple chances for this error. First abort the swinstall process and try these things:
1) Check if file system is full:
# bdf
Free up space if necessary
2) Check if the system has any patch installed in un configure state:
# swlist -l fileset -a state | grep -v \# | grep -v config
If found something then, remove any currrupted patch, re-install any patch if needed, swconfig any installed patch.
3) Redownload the patch bundle and run 'chksum' on it and make sure that you have a good bundle to install.

Re: ERROR at installting quality pack 2002

sameer_5 — Thu, 06 Feb 2003 17:20:26 GMT

Hi Wilson,

Thanks for reply. I found one of the patch was corrupt (PHCO_14663). I removed this patch. I did not find chksum in my environment, How do I check the validity of the report.

Thanks
Sameer

Re: ERROR at installting quality pack 2002

Steven E. Protter — Thu, 06 Feb 2003 17:57:30 GMT

swverify \*

It will check the status of all software and patches installed with SD-UX.

You will get some warnings that will scare you but you need to read them and think about them before you panic. It does some checksum analysis.

Don't do swinstall or sh commands with UNIX95=1

This can cause false checksum failures with the sh command on HP-UX 11.--

P

Re: ERROR at installting quality pack 2002

Helen French — Thu, 06 Feb 2003 18:02:01 GMT

Again, it was a typo (sorry). The command is 'cksum' and not chksum. Once after downloading the depot, you can check the validity:
# cksum /tmp/file_name.depot

Re: ERROR at installting quality pack 2002

sameer_5 — Thu, 06 Feb 2003 18:12:03 GMT

Hi Wilson,

cksum output is as
1084483596 11261328

It looks to me check sum does not matches and May be I have to download again.

Hi Steven,
I did swverify -d /tmp/ . I got a error message as "no depot softwareay location /var/spool/sw"

Thanks
Sameer

Re: ERROR at installting quality pack 2002

Helen French — Thu, 06 Feb 2003 18:14:40 GMT

Again, compare your cksum output with the one HP provided on the "download" screen. If that doesn't match then you have to download it again. Remember to do a binary file transfer if you have a Windows system in between.

Good luck!

Re: ERROR at installting quality pack 2002

sameer_5 — Thu, 06 Feb 2003 18:19:44 GMT

On the download screen I am only seeing the size of the depot file which is 303.95508 MB. How do I compare it with cksum value.

Thanks again

Re: ERROR at installting quality pack 2002

sameer_5 — Thu, 06 Feb 2003 19:48:40 GMT

I am able to pass the validation. Now it is failing on disk space. How do I increase the size of /var partition. Is there any unnecessary file which I can remove. I can not umount the /var partition. Can I umount it, If I reboot the system with init s to extend the file system

Thanks
Sameer

Re: ERROR at installting quality pack 2002

sameer_5 — Thu, 06 Feb 2003 19:51:31 GMT

can I remove the /var/tmp files with out any risk

Thanks
Sameer

Re: ERROR at installting quality pack 2002

James R. Ferguson — Thu, 06 Feb 2003 20:03:38 GMT

Hi:

Yes, you can cleanup files in /var/tmp. A more likely way to regain space is to run 'cleanup':

# cleanup -c 1

Whatever you do, do *not* remove files in '/var/adm/sw' (aside from that which 'cleanup' does). To do so may corrupt your IPD and you will not be installing anything.

If you have Online JFS, you can increase the size of '/var' without unmounting it or stopping anything. In the absence of Online JFS, boot *into* single user mode; extend '/var' and either reboot or do 'init 3' to startup again.

Regards!

...JRF...

Re: ERROR at installting quality pack 2002

Gary Yu — Thu, 06 Feb 2003 20:06:15 GMT

Hi Sameer,

to clear some space in /var, you may want to look into file/directory like /var/adm/wtmp, /var/spool/mqueue, /var/mail, /var/tmp, and consider of compress and clear the system log and mail log.

thanks,
Gary

Re: ERROR at installting quality pack 2002

Helen French — Thu, 06 Feb 2003 20:44:45 GMT

Again, couple of things to do:
1) Cleanup space from /var/adm/crash.
2) Run the cleanup command to free space.
3) If you can increase the sapce on /var, then you need to reboot the system. Make sure you have enough space on the VG to extend the LV. Boot in single user mode (hpux -is) and then extend the LV.

Re: ERROR at installting quality pack 2002

sameer_5 — Thu, 06 Feb 2003 21:51:42 GMT

Thanks all of you.

I am able to create a space in /var and Install analyze is also completed. Now when the actually install started it is suspended in between with the following log

ERROR: tar: /tmp/QPK1100_11.00.depot : This doesn't look like a tar
archive
ERROR: tar: /tmp/QPK1100_11.00.depot : Skipping to next file...
ERROR: Internal error. Software item "CORE2-KRN" not found on tape
depot. This might indicate the depot is corrupt. This error
occurred in function "idam_LoadTapeItems", source file
"id_ser.c", line 3566. Please give this information to your
Hewlett-Packard support contact.
ERROR: Failed installing fileset "PHKL_19286.CORE2-KRN,r=1.0". Check
the above output for details.
* Retry number 1 of 1 for loading files for fileset
"PHKL_19286.CORE2-KRN,r=1.0".
* Installing fileset "PHKL_19286.CORE2-KRN,r=1.0" (2 of 477).
ERROR: tar: /tmp/QPK1100_11.00.depot : This doesn't look like a tar
archive
ERROR: tar: /tmp/QPK1100_11.00.depot : Skipping to next file...
ERROR: Internal error. Software item "CORE2-KRN" not found on tape
depot. This might indicate the depot is corrupt. This error
occurred in function "idam_LoadTapeItems", source file
"id_ser.c", line 3566. Please give this information to your
Hewlett-Packard support contact.
ERROR: Failed installing fileset "PHKL_19286.CORE2-KRN,r=1.0". Check
the above output for details.

Can you please help me to resolve this

Thanks
Sameer

Re: ERROR at installting quality pack 2002

sameer_5 — Fri, 07 Feb 2003 12:22:19 GMT

Since I aborted the install operation, I found some of the patches corrupt when I looked the status

# swlist -l fileset -a state | grep -v \# | grep -v config | grep -v installed
WARNING: Incomplete definition for the fileset "CORE-KRN", beginning at
line 20930. The following attributes are not defined:
state the current state (status) of the fileset
WARNING: Incomplete definition for the fileset "CORE2-KRN", beginning
at line 20995. The following attributes are not defined:
state the current state (status) of the fileset
WARNING: Incomplete definition for the fileset "KERN2-RUN", beginning
at line 21125. The following attributes are not defined:
state the current state (status) of the fileset
WARNING: Incomplete definition for the fileset "VXFS-BASE-KRN",
beginning at line 21185. The following attributes are not
defined:
state the current state (status) of the fileset
WARNING: Incomplete definition for the fileset "VXFS-PRG", beginning at
line 21252. The following attributes are not defined:
state the current state (status) of the fileset

PHKL_18543.C-INC corrupt
PHKL_18543.CORE-KRN
PHKL_18543.CORE2-KRN
PHKL_18543.KERN2-RUN
PHKL_18543.VXFS-BASE-KRN
PHKL_18543.VXFS-PRG
PHKL_19286.CORE2-KRN corrupt
PHKL_19291.CORE2-KRN corrupt
PHKL_20873.CORE2-KRN corrupt
PHKL_20973.VXFS-BASE-KRN corrupt

Since these patches are very critical , please help me to resolve the issuse

Thanks
Sameer

Re: ERROR at installting quality pack 2002

Helen French — Fri, 07 Feb 2003 14:34:18 GMT

I think it's a problem with the download. Load the QPK bundle from your installation CD or request for a CD from HP. As it's a big file (300MB), there might be some issues downloading it.

Re: ERROR at installting quality pack 2002

sameer_5 — Fri, 07 Feb 2003 14:44:33 GMT

Hi Experts,

Any Updates !!!

Thanks
Sa,eer

Re: ERROR at installting quality pack 2002

sameer_5 — Fri, 07 Feb 2003 15:30:44 GMT

I tried again with the new download , but it did not work. We must have to resolve the following patch before installing

PHKL_18543.C-INC corrupt

Waiting for your response

Thanks
Sameer