topic Re: Reboot after panic: in Operating System - HP-UX

Reboot after panic:

Mark Hoensheid — Sat, 14 Jun 2003 01:44:27 GMT

My L2000 system running HP11i rebooted last night showing a "Reboot after panic: , isr.ior = 0'a627ffe1.c0000000'e
df86040" in the shutdown log.

I've also attached my tombstone ts99.

Any help with this would be greatly appreciated.

Re: Reboot after panic:

Rajesh G. Ghone — Sat, 14 Jun 2003 05:05:22 GMT

Hi Mark,

Your TS99 is pointing towards hardware,i would suggest you to consult HP Engg.few things i want to know.

1)why did you rebooted the server??
2)did you tried booting in single user mode.
3)did you tried booting with different kernel??

regards,
Rajesh G.

Re: Reboot after panic:

Caesar_3 — Sat, 14 Jun 2003 05:36:12 GMT

Hello!

The best for this things is to connect
with HP support that they will check the
cods of the panic and reboot.

Caesar

Re: Reboot after panic:

Michael Steele_2 — Sun, 15 Jun 2003 04:45:30 GMT

If a panic string is recorded in shutdownlog then in most cases the problem is with O/S. Conversely, if no panic string is recorded then HW is usually indicated. So begin with checking your patches.

Listed below are all 11i patches associated to an HPMC:

s700_800 11.11 L1000/L2000 41.39 firmware patch PHSS_25685
s700_800 11.11 N4000 42.06 firmware patch PHSS_26534
s700_800 11.11 Xserver cumulative patch PHSS_26622
notes PHSS_26638
s700_800 11.11 Tachyon TL Fibre Channel Driver Patch PHSS_26799
s700_800 11.11 RAID 4Si Patch PHSS_27098
s700_800 11.11 rp24xx 42.19 firmware patch PHSS_27384
s700_800 11.11 L1500 and L3000 42.19 firmware patch PHSS_27467
s700_800 11.11 vPar (A.02.02) monitor cumulative patch PHSS_28764

Re: Reboot after panic:

Mark Hoensheid — Mon, 16 Jun 2003 11:33:29 GMT

Rajesh,
My system rebooted on it's own as a result of a panic.

Thanks for the replys.

This box has the following software/patches installed:

1. BUNDLE11i -> B.11.11.0102.
2. FDDI-00 -> B.11.11.02 PCI Supptd HW=A3739A/A3739B;SW ???
3. ibrChanl-00 -> B.11.11.09 PCI/HSC FibreChannel;Supptd HW=A668 ???
4. GOLDAPPS11i -> B.11.11.0212. Gold Applications Patches for HP-UX ???
5. GOLDBASE11i -> B.11.11.0212. Gold Base Patches for HP-UX 11i, De ???
6. GigEther-00 -> B.11.11.14 PCI/HSC GigEther;Supptd HW=A4926A/A ??? ???
7. GigEther-01 -> B.11.11.04 PCI GigEther;Supptd HW=A6794A/A6825 ??? ???
8. HPUX11i-OE -> B.11.11.0206 HP-UX 11i Operating Environment Com ??? ???
9. HPUXBase64 -> B.11.11 HP-UX 64-bit Base OS
10. HPUXBaseAux -> B.11.11.0206 HP-UX Base OS Auxiliary ??? ???
11. HWEnable11i -> B.11.11.0206. Hardware Enablement Patches for HP- ??? ???
12. J4189-11001C -> E.10.34 Hewlett-Packard JetDirect Printer I ???
13. OnlineDiag -> B.11.11.07.11 HPUX 11.11 Support Tools Bundle, Ju ???
14. RAID-00 -> B.11.11.01 PCI RAID; Supptd HW=A5856A ???
13. T1456AA -> 1.4.1.01.04 Java2 1.4 SDK for HP-UX ???
14. perl -> B.5.6.1.C Perl Programming Language
15. B2491BA -> B.11.11 MirrorDisk/UX

Re: Reboot after panic:

Jarle Bjorgeengen — Mon, 16 Jun 2003 12:00:10 GMT

Hi,

log a call to HP support.

They will find the root cause by analyzing tombstones and/or crash-dump.

Rgds Jarle

Re: Reboot after panic:

Paula J Frazer-Campbell — Mon, 16 Jun 2003 12:28:01 GMT

Hi

Do you have any crash dump files?

Paula

Re: Reboot after panic:

Gary Cantwell — Mon, 16 Jun 2003 12:31:57 GMT

To find the panic message:

tail /etc/shutdownlog

--OR--

more the dump's INDEX file.

The panic string is the fourth line down.

Re: Reboot after panic:

Elena Leontieva — Mon, 16 Jun 2003 12:35:26 GMT

Look at the DocId: UXDNKBRC00004522 on HOw to find out the cause of Panic type: isr.ior.
ISR stands for Interrupt Space Register
IOR stands for Interrupt Offset Register

Re: Reboot after panic:

Michael Steele_2 — Mon, 16 Jun 2003 12:51:30 GMT

To check for a PATCH use this command:

swlist -l filset | grep -i PH##_#####

i.e.

swlist -l file | grep -i PHSS_25685

Bundles may not contain the patch. You have to check for the patch specifically.

Re: Reboot after panic:

Cheryl Griffin — Mon, 16 Jun 2003 15:40:44 GMT

"Reboot after panic: , isr.ior = " is indicative of a HW fault. Open a case with Hardware Support to determine the cause. For Hardware faults, we do not need Q4 output, unless specially requested by Hardware Support. For Hardware faults, we will look at the hardware registers in memory, the tombstone file, etc.