topic Re: ems - software configuration error in Operating System - HP-UX

ems - software configuration error

Theodore Alexopulos — Mon, 04 Aug 2003 16:01:56 GMT

We have L2000 with IBM FastT900 storage.
Every now and then we get a message from ems:
Disk at hardware path 0/4/0/0.1.14.0.0.0.0 : Software configuration error
....
Sense Key 0x06, UNIT ATTENTION, indicates that the target has been
reset by a BUS DEVICE RESET message, a hard reset condition, or by a
power-on reset. If not a reset, then one of the following may have
occurred.
1. A removable medium may have been changed.
2. The mode parameters in effect for this initiator have been
changed by another initiator.
3. The version or level of microcode has been changed.
4. Tagged commands queued for this initiator were cleared by
another initiator.
5. INQUIRY data has been changed.
6. The mode parameters in effect for this initiator have been
restored from non-volatile memory.
7. A change in the condition of a synchronized spindle.
8. Any other event that requires the attention of the initiator
.....

We found a post that indicates a similar problem with Shark storage was solved by applying latest Support Plus 11.0.
Question is: Should we apply the whole Support Plus or is there any specific patch that could solve our problem.
We also couldnt identify the ems patch through the list
Please help

Re: ems - software configuration error

Hemanth Gurunath Basrur — Mon, 04 Aug 2003 16:38:17 GMT

Hello Theodore,

Thanks for your message.
I will analyze the problem and get back to you with the resolution.

Thanks,
Hemanth

Re: ems - software configuration error

Hemanth Gurunath Basrur — Mon, 04 Aug 2003 16:41:42 GMT

Hello Theodore,

Thanks for your message.
I will analyze the problem and get back to you with the resolution.

I would appreciate of you can provide me the following information:

* Which Platform - HP-UX 10.20, 11.00, 11.11, 11.22?
* Which EMS version are you running?
* Is there any EMS patch installed on your machine? If yes, please give me the patch number.

Thanks,
Hemanth