topic Re: Error (472) on make_recovery command in Operating System - HP-UX

Error (472) on make_recovery command

Dimitri di Paolo — Fri, 05 Mar 2004 09:25:23 GMT

I runned the follow make_recovery command:
#make_recovery -v -A -d /dev/rmt/0mn
but in the final output of verbose I have the follow error:
..................
Processing tape
Invoking instl_adm -T
Creating boot LIF
Done
Writing boot LIF to tape /dev/rmt/0mn
make_recovery(472): /usr/bin/dd failed,res=512,errno=0
Cleanup
#
Please, wath does it means ?

Re: Error (472) on make_recovery command

Robert-Jan Goossens — Fri, 05 Mar 2004 09:39:10 GMT

Hi,

Could you check your tape, clean the tape drive and even try a new tape.

Regards,
Robert-Jan

Re: Error (472) on make_recovery command

Dimitri di Paolo — Fri, 05 Mar 2004 09:52:12 GMT

Before I just cleaned the tape becouse I had some problem.
Now I try again clean. Thanks.

Re: Error (472) on make_recovery command

Sridhar Bhaskarla — Fri, 05 Mar 2004 09:55:20 GMT

Hi,

As suggested either clean the tape, mediainit or try a new one.

I also would add that you upgrade your Ignite to reasonably latest version. make_recovery has been outdated and if you have newer systems, there is a good chance that the recovery may not work.

-Sri

Re: Error (472) on make_recovery command

Jeff Schussele — Fri, 05 Mar 2004 09:59:02 GMT

Hi,

If cleaning the tape drive again doesn't solve the problem, then either try a new tape or run mediainit on this tape & try again.

Rgds,
Jeff

Re: Error (472) on make_recovery command

Dimitri di Paolo — Fri, 05 Mar 2004 10:09:50 GMT

I think its a good idea to upgrade the ignite version but Wath do I do about upgrade ignite ?

Re: Error (472) on make_recovery command

Robert-Jan Goossens — Fri, 05 Mar 2004 10:15:42 GMT

Dimitri,

You can download the latest version from,

http://www.software.hp.com/portal/swdepot/displayProductInfo.do?productNumber=IGNITEUXB

Check the required patches before you upgrade.

Regards,
Robert-Jan

Re: Error (472) on make_recovery command

Dimitri di Paolo — Fri, 05 Mar 2004 10:25:08 GMT

Thank you very much to everybody.

best regards
Dimitri

Re: Error (472) on make_recovery command

Dimitri di Paolo — Fri, 05 Mar 2004 11:08:24 GMT

My server works with Quality pack of march 2003, is it good for ignite B.4.4.30 or I need quality pack march 2004 ?

regards
Dimitri

Re: Error (472) on make_recovery command

Robert-Jan Goossens — Fri, 05 Mar 2004 11:22:57 GMT

Hi,

Should be ok,

check if you have the recommended pax patch PHC)_25418 installed.

http://tinylink.com/?qwNykCd0Mx

Regards and a good weekend,
Robert-Jan

Re: Error (472) on make_recovery command

Dimitri di Paolo — Fri, 05 Mar 2004 11:31:17 GMT

yes I have PHCO_25418.
Do I need Quality pack march 2004 ?
Is possible verify that the DAT drivers are OK ?
On the "ioscan -fnC tape" command it seem OK.

Re: Error (472) on make_recovery command

Robert-Jan Goossens — Fri, 05 Mar 2004 11:42:52 GMT

No, no need for the ignite to have the 2004 bundle.

Check the tape with a simple tar command

Regards,
Robert-jan

Re: Error (472) on make_recovery command

Dimitri di Paolo — Wed, 10 Mar 2004 10:32:32 GMT

I upgrade ignite to B.4.4.30 version.
I try again make_recovery but I have the same error.
In the ignite file log I have the follow error:
/opt/ignite/bin/instl_adm -F "/var/tmp/uxinstlf.recovery" -f "/var/tmp/tmp_cfg_file" >> /var/opt/ignite/logs/makrec.log1 2>&1
/usr/bin/dd if="/var/tmp/uxinstlf.recovery" of="/dev/rmt/0mn" bs=2k >> /var/opt/ignite/logs/makrec.log1 2>&1
14645+0 records in
14644+1 records out
I/O error

but if I run the stm utility and I verify tape, it's OK!

in the root mail I have the error msg as the attachment txt file.
I don't understand the mistake because if I read about the event#559 on the web site http://docs.hp.com/hpux/onlinedocs/diag/ems/dm_stape.htm
seem it is maybe no a hardware failur.
It is possible to attempt drivers reconfiguration ? How can I perform this operation ?
My server is a HP 9000 L1000, HP-UX 11.00.
This is the STM Information Tool Log :
-- Information Tool Log for SCSI Tape on path 0/0/1/0.3.0 --

Log creation time: Fri Feb 27 11:47:16 2004

Hardware path: 0/0/1/0.3.0

Device Qualifier: HPC1537A
Product ID: C1537A Hardware Path: 0/0/1/0.3.0
Device Type: SCSI Tape Logical Unit Number: 0
Vendor: HP Product Rev Level: HP02
Firmware Revision:3.59
Tape Load Count: 0
Correctable Errors: 0 Uncorrectable Errors: 0
Mfg Date Code: 58 Servo Revision: 14.2
Compression Status: Enabled Compression Ratio:
[instant] N/A
[average] N/A
Capacity [M Byte]: 14010
Drive Status: Good

Re: Error (472) on make_recovery command

Robert-Jan Goossens — Wed, 10 Mar 2004 10:45:06 GMT

The message

While attempting to process an I/O request, the device reported a mechanical positioning error.

Probable Cause / Recommended Action:

The device has experienced a hardware failure. Repair or replace the device, as necessary.

Think it is best to log a call with your locale HP response center.

Hope this helps,
Robert-Jan

Re: Error (472) on make_recovery command

Dimitri di Paolo — Fri, 19 Mar 2004 04:01:19 GMT

Ok, I will order a new Tape.
For the future, can I install the ltt StorageWorks Library and Tape Tools ? What is it ? Can it help me for specific tape diagnosis ?

Thanks,
Dimitri

Re: Error (472) on make_recovery command

Robert-Jan Goossens — Fri, 19 Mar 2004 04:25:00 GMT

Hi Dimitri,

You can find various information and documentation about HP StorageWorks Library and Tape Tools on below link.

http://h18004.www1.hp.com/products/storageworks/ltt/documentation.html#userguides

Regards,
Robert-Jan